CASUAL FRONTSHOP ASSISTANT – PEARLS
Company: Dis-Chem Pharmacies Limited
Job Title: Casual Frontshop Assistant
Division: Retail
Location: Pearls, Umhlanga, KwaZulu-Natal
Employment Type: Part-Time
Minimum Experience Level: Associate
Industry: FMCG
Salary: Market Related
Closing Date: 11 November 2026
Job Overview
Dis-Chem Pharmacies Limited is inviting applications for a Casual Frontshop Assistant position at its Pearls store in Umhlanga, KwaZulu-Natal.
The successful candidate will be responsible for maintaining the store’s merchandising standards while supporting customer service at the point of sale. The role involves ensuring that merchandise is properly displayed, shelves are adequately stocked, pricing information is accurate and products are handled according to Dis-Chem’s policies and procedures.
The position also involves assisting customers, processing purchases and payments, managing stock, maintaining housekeeping standards and supporting the general operations of the frontshop. The successful applicant must be able to provide friendly and professional customer service while ensuring that all transactions and stock-handling activities are completed accurately.
This is a part-time casual employment opportunity offering a market-related salary. Applicants must be prepared to work retail hours and comply with the company’s operational, safety and appearance standards.
Minimum Requirements
Essential Requirements
- Grade 12, Matric or Senior Certificate.
- Between 0 and 6 months of retail work experience.
Advantageous Requirements
- One year of work experience within the retail industry.
- Certification in Retail Business Management.
Previous retail experience beyond the stated minimum and a Retail Business Management certification will be advantageous but are not listed as compulsory requirements.
Duties and Responsibilities
The successful candidate will be responsible for merchandising, customer service, till operations, stock control and maintaining the required store standards.
1. Merchandising and Stock Management
- Ensure that full product ranges are available on shelves and neatly presented.
- Monitor stock to ensure that products have not reached their sell-by dates.
- Restock merchandise and supplies when necessary to support maximum sales.
- Follow up on customer out-of-stock queries using the customer service out-of-stock list.
- Ensure that delivered stock and merchandise taken from the storeroom are stored in the correct areas.
- Maintain accurate displays, product labels and pricing information.
- Report pricing discrepancies to management.
- Keep the storeroom organised, neat and tidy.
- Rotate stock regularly and follow Dis-Chem stock control procedures.
- Report low stock levels, out-of-stock items, damaged merchandise and expired products.
- Assist with stock counts, stock files and general stocktaking.
- Help load and offload stock when required.
- Flatten empty boxes after unpacking and move them to the designated area.
- Handle merchandise carefully to prevent losses.
2. Customer Service
- Establish professional relationships with customers.
- Provide friendly, helpful and courteous assistance and advice.
- Maintain up-to-date product knowledge to assist customers effectively.
- Address customer questions and queries promptly.
- Report customer compliments and complaints to management.
- Meet the customer turnover-per-hour rate in accordance with the company benchmark.
- Assist with back shopping when required.
3. Till Operations and Payments
- Process customer purchases and receive, verify and handle payments, including cash, cards, vouchers, coupons and other accepted payment methods.
- Process loyalty cards, including those belonging to accelerated partners.
- Exchange merchandise and accept returned goods when authorised by the Frontshop Leader.
- Ensure that cash is placed in the drop safe according to standard operating procedures.
- Ensure that line voids and price changes are approved and signed by the Frontshop Leader and/or Retail Store Assistant.
- Maintain accurate cash flow.
- Ensure that outgoing stock, items and scripts are scanned and paid for.
- Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, inside the till drawer until they are placed in the drop safe.
4. Store Operations and Compliance
- Assist with training new and existing team members.
- Report suspicious or inappropriate behaviour involving staff members or customers to management.
- Maintain housekeeping standards in accordance with Dis-Chem requirements.
- Follow all company policies and Standard Operating Procedures.
- Comply with applicable Health and Safety rules and regulations.
- Maintain the required uniform and personal appearance standards.
Required Competencies and Skills
Essential Competencies
- Knowledge of retail operations and administration.
- Ability to identify potential problems, find solutions and understand when and to whom issues should be escalated.
- Basic arithmetic skills, including addition, subtraction, multiplication and division.
- Ability to communicate ideas and information verbally.
- Ability to respond to customer questions promptly.
- Understanding of the importance of procedures and the ability to follow them.
- Ability to take responsibility for work quality and timely completion of tasks with minimal supervision.
Advantageous Competencies
- Basic computer skills, including Microsoft Word, Excel and Outlook.
- Numerical skills.
- Knowledge of SAP.
Special Conditions of Employment
Applicants must:
- Be available to work retail hours.
- Be South African citizens.
- Meet the company’s MIE requirements, have no criminal record and hold a clear credit rating.
- Have a valid driver’s licence and their own reliable transport.
Remuneration and Benefits
The position offers a market-related salary.
Employment Equity
Dis-Chem Pharmacies is an equal opportunity employer. The company’s approved Employment Equity Plan and targets will be considered during the recruitment process in line with its Employment Equity and Transformation Strategy. Dis-Chem also actively supports the recruitment of people with disabilities.
Important Application Information
Only successful applicants will be contacted. Applicants who have not received communication within two weeks after the closing date should consider their applications unsuccessful.
Closing Date: 11 November 2026
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
