Administrator – Discovery
Business Unit: Discovery Corporate & Employee Benefits
Department: Administration and Office Support
Date Posted: 3 November 2026
Industry: Financial Services / Employee Benefits
Location: Not specified
About Discovery
Discovery is a leading financial services organisation focused on making people healthier while enhancing and protecting their lives. The company is looking for talented, self-driven individuals who share its values and are passionate about making a positive difference in society.
Discovery offers a dynamic working environment where employees are encouraged to grow, innovate and contribute to meaningful change.
About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits provides employee benefits solutions that help companies and their employees build healthier and wealthier futures. The business focuses on retirement savings and life insurance solutions.
Key Purpose of the Role
The successful candidate will be responsible for providing day-to-day administrative support, mainly within Retirement Funds and Group Life Billing.
The role involves managing retirement fund administration processes, processing monthly contributions, reconciling information, handling new member registrations and ensuring that all administrative activities are completed accurately and within agreed deadlines.
The Administrator will also assist with maintaining compliance with relevant legislation, improving administrative processes and delivering excellent service to clients and internal stakeholders.
Key Responsibilities
Duties will include:
- Processing daily and monthly administrative transactions within agreed service-level agreements.
- Verifying documents and performing quality assurance checks where required.
- Ensuring accurate and compliant administration in line with the Pension Funds Act, Tax Act and relevant retirement fund rules.
- Managing monthly contribution reconciliations and investment-related administration.
- Assisting with Section 13A non-compliance letters and calculations.
- Handling retirement fund administration, including new member processes and Default Regulation requirements.
- Responding to queries from clients and internal stakeholders.
- Managing escalated queries and ensuring that client expectations are met.
- Preparing and updating monthly reports for management review.
- Maintaining accurate records and ensuring data quality and completeness.
- Building and maintaining positive working relationships with internal and external brokers.
- Identifying opportunities to improve administrative processes and service delivery.
Minimum Requirements
Applicants should meet the following requirements:
- Matric / Grade 12 – essential.
- Experience in Group Risk Employee Benefits and Retirement Funds (Umbrella Funds).
- NQF Level 6 qualification or similar will be advantageous.
- Relevant industry qualifications in Wealth Management or Introduction to Retirement Funds will be advantageous.
- Knowledge of MS Office, particularly advanced Excel.
- Understanding of retirement fund and umbrella fund operations.
- Knowledge of accounting and investments.
Additional Advantage:
- Exposure to Compass.
Skills and Competencies
The ideal candidate should demonstrate:
- Excellent written and verbal communication skills.
- Strong administrative and organisational abilities.
- Good reporting and information management skills.
- High attention to detail and accuracy.
- Ability to communicate logically and professionally.
- Strong problem-solving and analytical skills.
- Ability to work with people at different organisational levels.
- Ability to investigate queries and obtain additional information when necessary.
- Good client service and relationship-building skills.
- Ability to adapt to change and work in a fast-paced environment.
Employment Equity
Discovery is an equal-opportunity employer. The company’s approved Employment Equity Plan and targets will be considered during the recruitment process. Applications from people living with disabilities are encouraged.
How to Apply
Interested and suitably qualified candidates should apply online through Discovery’s official careers website.
Important: Applicants should ensure that they meet the minimum requirements and submit accurate and up-to-date application information.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
