CUSTOMER ASSISTANT: FASHION, BEAUTY & HOME – SHELLEY BEACH
Company: Woolworths
Job Title: Customer Assistant: Fashion, Beauty & Home
Reference Number: WWL261102-20
Business Unit: People
Location: Shelley Beach, KwaZulu-Natal, South Africa
Employment Type: Full-Time
Minimum Education: Grade 12 / National Certificate
Closing Date: 6 November 2026
Job Overview
Woolworths is inviting applications for a Customer Assistant: Fashion, Beauty & Home position at its Shelley Beach store in KwaZulu-Natal. This opportunity is suited to individuals who enjoy working with customers, have an interest in retail and can contribute to maintaining high standards across the sales floor.
The successful candidate will be responsible for delivering excellent customer service, assisting shoppers with product information and advice, maintaining stock availability and supporting sales growth. The role also involves managing stock between the stockroom and sales floor, ensuring that merchandise is correctly displayed and ticketed, and following the company’s merchandising and shopkeeping standards.
An important part of the position is helping to minimise stock losses by remaining alert to suspicious behaviour, following shrinkage policies and applying the relevant security procedures. The successful applicant must also demonstrate personal discipline, good communication skills, attention to detail and the ability to work effectively as part of a team.
Woolworths offers a dynamic working environment within its Corporate Stores, with opportunities for growth and development. Applicants should be adaptable and available to work different shifts according to the store’s operational requirements.
Minimum Requirements
Applicants interested in this position should meet the following requirements:
- Grade 12 or an equivalent qualification, preferably at the relevant NQF level.
- Previous experience in the retail or Fast-Moving Consumer Goods (FMCG) industry will be advantageous.
- Strong customer service orientation and the ability to engage with customers professionally.
- Ability to advise customers and recommend suitable products according to their needs.
- Basic selling skills and the ability to identify customer requirements.
- Good verbal and written communication skills.
- Attention to detail when handling merchandise, maintaining displays and managing stock.
- Ability to manage stock efficiently between the stockroom and sales floor.
- Basic numeracy and literacy skills to understand and process sales information.
- Personal discipline regarding attendance, dress code, hygiene and punctuality.
- Flexibility to work different shifts in a dynamic retail environment.
Duties and Responsibilities
The successful candidate will perform various customer service, sales, merchandising and stock management duties.
1. Customer Service and Sales
- Welcome and assist customers, ensuring they receive excellent service.
- Provide product advice and recommend suitable solutions based on customer needs.
- Apply effective selling techniques to present product options and support sales growth.
- Communicate clearly and professionally with customers and colleagues.
- Maintain up-to-date knowledge of new product ranges and promotions to assist customers effectively.
- Provide relevant information about fitting room policies when assisting shoppers.
2. Stock Availability and Management
- Maintain stock availability on the sales floor.
- Manage stockroom inventory and coordinate stock replenishment.
- Ensure merchandise is transferred and replenished on the sales floor when required.
- Monitor stock levels and help ensure that products are available to customers.
- Maintain stock accuracy through effective stock management practices.
3. Merchandising and Presentation
- Ensure that all merchandise is correctly ticketed and displayed.
- Follow Woolworths merchandising standards when arranging products.
- Maintain proper gridding and rack alignment.
- Ensure that merchandise is presented neatly and attractively.
- Maintain high standards across the sales floor and other assigned areas.
4. Housekeeping and Shopkeeping Standards
- Keep the sales floor and back-of-house areas clean, hygienic, safe and organised.
- Follow the required shopkeeping disciplines.
- Maintain the company’s hygiene and workplace standards.
- Ensure that the working environment remains suitable for customers and employees.
5. Loss Prevention and Security
- Help minimise stock losses through vigilance and proper stock handling.
- Report suspicious behaviour or activities when identified.
- Follow company shrinkage policies and procedures.
- Use Electronic Article Surveillance (EAS) tagging where applicable.
- Remain attentive to activities that could result in merchandise losses.
6. Teamwork and Personal Conduct
- Demonstrate personal leadership and discipline in the workplace.
- Comply with attendance, dress code, hygiene and punctuality requirements.
- Participate actively in team meetings.
- Follow daily operational plans and contribute to achieving business objectives.
- Maintain professional communication and positive working relationships with team members.
Employment Details
This is a full-time opportunity within Woolworths’ People business unit. The successful candidate will be based at the Shelley Beach store in KwaZulu-Natal.
Reference Number: WWL261102-20
Employment Type: Full-Time
Location: Shelley Beach, KwaZulu-Natal
Minimum Qualification: Grade 12 or equivalent
Closing Date: 6 November 2026
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
