CUSTOMER ASSISTANT: TILLS – LIMITED PERIOD EMPLOYMENT
Company: Woolworths
Job Title: Customer Assistant: Tills
Reference Number: WWL261103-2
Business Unit: People
Location: Lillies Quarter, KwaZulu-Natal, South Africa
Employment Type: Part-Time
Contract Type: Limited Period Employment
Minimum Education: Grade 12 / National Certificate
Closing Date: 8 November 2026
Job Overview
Woolworths is inviting applications for a Customer Assistant: Tills position at its Lillies Quarter store in KwaZulu-Natal. The successful candidate will be responsible for providing excellent customer service and ensuring that customers have a positive shopping experience when completing their purchases at the tills.
The position involves welcoming customers, accurately processing transactions, promoting Woolworths loyalty programmes and introducing customers to additional store services. The successful applicant will also help maintain a clean, safe and organised till area while following the company’s procedures and loss prevention requirements.
This role requires an individual who is customer-focused, reliable, honest and able to work efficiently in a busy retail environment. Strong communication skills, attention to detail and personal discipline are important, as the position involves handling transactions and interacting with customers throughout the working day.
Woolworths offers a dynamic and inclusive working environment, with opportunities for growth and development. Applicants must be available to work flexible shifts according to the store’s operational requirements.
Minimum Requirements
Applicants interested in this position should meet the following requirements:
- Grade 12 certificate or an equivalent NQF-level qualification.
- Previous relevant experience in a retail or customer service environment is preferred but not compulsory.
- Availability and flexibility to work different shifts as required by the store.
- Strong verbal and written communication skills.
- Good attention to detail and the ability to process transactions accurately.
- Basic selling skills and knowledge of store products and services.
- Honesty, reliability and self-discipline.
- Ability to remain calm and work effectively under pressure.
- Good time-management and organisational skills.
- Basic numeracy and literacy skills for handling till operations and customer interactions.
- A friendly, professional and customer-focused approach.
Duties and Responsibilities
The successful candidate will perform various till operations, customer service and store-related responsibilities.
1. Customer Service
- Welcome customers warmly and create a friendly shopping experience at all till points.
- Assist customers professionally during the checkout process.
- Communicate effectively and maintain a positive attitude when dealing with customers.
- Contribute to a supportive team environment.
2. Till Operations and Transaction Processing
- Accurately process customer transactions in accordance with Woolworths policies and procedures.
- Handle different payment methods efficiently.
- Ensure that all transactions are completed correctly.
- Maintain accuracy and attention to detail when operating the till.
3. Promotion of Store Services and Loyalty Programmes
- Promote Woolworths loyalty programmes to customers.
- Introduce customers to additional services, including utility bill payments and airtime sales.
- Demonstrate basic product knowledge when assisting customers.
- Support promotional activities and special store campaigns.
4. Till Area Management and Store Standards
- Maintain a clean, safe and well-organised till area.
- Follow the required shopkeeping disciplines.
- Comply with company hygiene and workplace standards.
- Ensure that the till environment remains organised and suitable for customer service.
5. Pricing Accuracy and Loss Prevention
- Check scanned items against shelf tickets to ensure pricing accuracy.
- Identify and assist with resolving pricing discrepancies.
- Follow loss prevention procedures to minimise stock shrinkage.
- Report irregularities or suspicious activities promptly.
- Adhere to company policies when handling transactions and store operations.
6. Professional Conduct and Teamwork
- Demonstrate honesty, reliability and professionalism in all workplace interactions.
- Remain calm and efficient during busy periods.
- Manage time effectively to support smooth store operations.
- Attend team meetings when required.
- Comply with company attendance, dress code and hygiene policies.
Employment Details
This is a part-time, limited-period employment opportunity within Woolworths’ People business unit. The successful candidate will be based at the Lillies Quarter store in KwaZulu-Natal.
Reference Number: WWL261103-2
Employment Type: Part-Time
Contract Type: Limited Period Employment
Location: Lillies Quarter, KwaZulu-Natal
Closing Date: 8 November 2026
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
