Givaudan Customer Care Learner Vacancy 2026
Givaudan has an opportunity available for a Customer Care – Learner in Johannesburg, South Africa. The position is based on-site and falls within the manufacturing, operations and engineering environment. The opportunity is suitable for candidates interested in developing experience in customer care, sales order processing, administration, inventory management and business operations. The successful learner will work with customers, sales teams and internal operations while gaining practical exposure to customer relationship management and order administration.
The position carries Job ID 119987 and is based in Johannesburg.
Givaudan Customer Care Learner Vacancy Details
Position: Customer Care – Learner
Company: Givaudan
Job ID: 119987
Location: Johannesburg, South Africa
Work arrangement: On-site
Category: Manufacturing, Operations, Engineering
Experience: 1–2 years in a customer-facing role preferred
Education: High School or Secondary Education
Employment Equity: Preference may be given to candidates in line with Employment Equity targets
Purpose of the Position
The Customer Care – Learner will assist with the processing of customer sales orders from the time an order is received through to shipment.
The role involves working as a link between customers, the operations team and the sales team to ensure customer requirements are handled efficiently.
The successful candidate will also assist with order administration, customer communication, stock information, invoicing, transportation arrangements and resolving customer-related issues.
This makes the position suitable for individuals who want to develop practical experience in customer service and business operations.
Customer Care Learner Responsibilities
The successful candidate will be responsible for a range of customer care and administrative activities.
Key duties include:
- Managing sales orders from receipt through to shipment.
- Supporting assigned customers and affiliates with their order requirements.
- Communicating with customers, operations teams and sales representatives.
- Following established processes for Coca-Cola orders and samples.
- Reviewing customer schedules and prioritising orders.
- Handling customer complaints and helping resolve problems.
- Confirming pricing and checking inventory availability.
- Providing customers with information about expected shipment dates.
- Arranging transportation with relevant freight or shipping teams.
- Supporting international order processes where required.
- Assisting with inspection and shipping documentation for relevant international orders.
- Preparing invoices, debit notes and credit notes.
- Processing customer notifications and returns.
- Coordinating with different departments to ensure orders are dispatched and delivered on time.
- Managing customer expectations regarding orders and deliveries.
- Working with planning teams on demand-planning information and stock positions.
- Maintaining accurate customer records.
- Updating customer-specific information, contracts, labelling and packaging requirements.
- Providing support and coverage for other team members when necessary.
- Selecting appropriate communication methods according to the urgency of an issue.
- Helping to resolve difficult customer situations professionally.
- Identifying opportunities to improve customer-care processes.
The role requires accuracy because customer orders, stock information, invoices and delivery arrangements need to be handled correctly.
Education Requirements
The listed academic requirement is:
- High School or Secondary Education.
An Associate or University Degree is preferred, but it is not stated as an essential requirement in the supplied vacancy information.
Applicants should therefore carefully consider the stated education requirements before applying.
Customer Care Learner Experience
Givaudan indicates that 1–2 years of experience in a customer-facing role is preferred, with industry experience being advantageous.
Candidates with previous exposure to customer service, administration, order processing or similar customer-facing environments may therefore be well suited to the position.
Technical Skills
Applicants should have or be willing to develop skills relevant to customer care and order administration.
The vacancy highlights the following technical and professional skills:
- Strong interpersonal and communication skills.
- Customer relationship management.
- Basic knowledge of SAP or order-entry systems.
- Basic inventory-management knowledge.
- Microsoft Office skills.
- Basic negotiation skills.
- Understanding of Incoterms and shipping terminology.
The position also requires English-language skills, along with other languages where required.
Personal Skills and Attributes
A Customer Care Learner needs to communicate effectively with different people and remain professional when dealing with customer requests or complaints.
Important qualities for the position include:
- Good communication.
- Customer-focused thinking.
- Ability to build relationships.
- Problem-solving ability.
- Attention to detail.
- Organisation.
- Ability to prioritise tasks.
- Professionalism.
- Ability to work with different departments.
- Ability to remain calm when dealing with difficult situations.
- Willingness to learn and develop new skills.
Because the role involves coordinating with customers, sales, operations, planning and shipping teams, teamwork is also important.
What Does a Customer Care Learner Do?
A Customer Care Learner
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
