Customer Service Agent (Telesales) | DSV – Global Transport & Logistics
- Job Title: Customer Service Agent, Telesales
- Company: DSV – Global Transport and Logistics
- Location: Durban, KwaZulu-Natal, South Africa
- Job Category: Call Centre / Customer Service / Telesales / Logistics
- Employment Type: Permanent
- Workplace Type: On-site
- Closing Date: Open until filled
- Salary / Remuneration: Industry-related market salary with performance-driven incentives
Position Summary
Are you a target-driven, persuasive communicator with a proven track record in call centre environments? DSV – Global Transport and Logistics is looking for an exceptional Customer Service Agent (Telesales) to join their high-performing team in Durban, KwaZulu-Natal.
In this dual-impact role, you will be responsible for retaining and expanding an existing customer portfolio while actively sourcing new sales leads via outbound telesales calls. Working for a world-leading freight and logistics provider, you will sell comprehensive service solutions, build lasting client relationships, and deliver top-tier support. If you excel under pressure, bring strong administrative discipline, and thrive in a fast-paced corporate environment, this is your chance to advance your career with a global industry titan.
Why Join DSV?
At DSV, performance is part of the culture, and employees play at an elite level. As one of the top transport and logistics companies in the world, DSV offers an environment defined by growth, innovation, and global opportunity:
- Global Footprint: Be part of a global team of nearly 150,000 professionals operating across more than 90 countries worldwide.
- Career Growth: Experience limitless professional development within an ambitious company that encourages internal growth and fresh perspectives.
- Innovative Environment: Work with modern sales management systems, including the MS Dynamics CRM platform and digital client portals.
- Inclusive & Collaborative Culture: Work alongside world-class team players in a respectful, inclusive workplace that celebrates diverse backgrounds and ideas.
Key Responsibilities & Duties
- Client Retention & Base Growth: Proactively manage and retain an assigned client base, ensuring monthly contact with every account while seeking upsell opportunities.
- New Lead Generation & Telesales: Conduct consistent weekly outbound telesales calls to source new business leads, pitching tailored logistics solutions.
- Account Onboarding & Project Management: Oversee the implementation of new accounts, ensuring seamless setup, process management, and account setup.
- CRM & Activity Tracking: Capture daily activities, sales call outcomes, and meeting minutes onto the MS Dynamics CRM platform in a timely manner.
- Financial & Billing Oversight: Assist with monthly customer billing and financial reporting where required, and monitor Days Sales Outstanding (DSO) to ensure client accounts remain up to date.
- Digital Client Support: Provide technical support and user guidance for DSV’s digital ClientZone platform, addressing client queries efficiently.
- Target Achievement: Consistently meet and exceed required monthly mass volume targets, sales quotas, and key operational performance metrics.
Qualifications & Experience Requirements
- Education: Grade 12 / Matric qualification is mandatory.
- Experience: Minimum of 2 years of solid experience in telesales, outbound sales, or a busy call centre environment.
- Sales & Lead Generation Skills: Demonstrated ability to source new business leads, pitch services convincingly, and consistently close sales targets.
- Communication Excellence: Exceptional verbal and written communication skills, with the confidence to conduct professional sales presentations to stakeholders.
- CRM & Tech Literacy: Proficiency in administrative tasks, daily planning, and quick adaptation to sales CRMs (MS Dynamics experience is an advantage).
- Personal Attributes: Patient, persistent, highly persuasive, resilient under pressure, and capable of resolving client conflicts professionally.
- Logistics & Mobility: Reliable personal transport to ensure consistent punctuality and attendance.
Desirable Added Advantages
- Proven time management and prioritization skills to close sales within tight deadlines.
- Adaptability and enthusiasm for adopting new sales methodologies, software tools, and strategies.
- Existing product knowledge within transport, supply chain, or freight logistics.
- Creative problem-solving abilities to quick-think solutions for unique customer needs.
About the Company: DSV
DSV is a global leader in transport and logistics, providing end-to-end supply chain solutions to businesses worldwide. Driven by an extraordinary journey of growth, DSV continues to innovate and digitalize the logistics sector. The company prioritizes accountability, teamwork, and action, creating a dynamic space where ambitious professionals can make a real impact and take their careers anywhere in the world.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
