Lightstone Customer Support Learnership 2026 – YES Programme, Centurion
Lightstone is offering a Customer Support Learnership opportunity in Centurion, Gauteng, through the Youth Employment Service (YES) Programme. The opportunity is aimed at unemployed young people who want to gain practical workplace experience in customer service, technical support and technology.
The learnership is suitable for applicants who have completed Grade 12 and are interested in developing their communication, computer and problem-solving skills. Previous formal work experience is not required, and successful candidates will receive training and support to help them understand Lightstone’s products, systems and customer support processes.
This opportunity may be particularly suitable for young people looking to enter the customer service or technology support field.
Lightstone Customer Support Learnership: Job Details
| Job Information | Details |
|---|---|
| Company | Lightstone Property |
| Position | Customer Support Learner |
| Programme | YES Programme |
| Employment Type | Contract |
| Location | Centurion, Gauteng |
| Work Arrangement | On-site |
| Minimum Qualification | Grade 12 / Matric |
| Previous Experience | Not required |
| Closing Date | Not specified in the supplied listing |
| Stipend | Not specified in the supplied listing |
About the Customer Support Learnership
Lightstone is an intelligent solutions company that provides services involving data management, geographic information systems (GIS), analytics and software development. Its online solutions support customers and businesses with information and technology-related services.
Through this opportunity, the successful candidate will join the Customer Support team and gain exposure to the daily responsibilities involved in assisting customers.
The programme is structured to help learners develop practical workplace skills while becoming familiar with customer service procedures and technical support processes. Applicants are not expected to have prior knowledge of Lightstone’s products or systems, as training and guidance will be provided.
The position is based at the company’s Centurion office, meaning applicants should be able to work on-site as required.
Minimum Requirements
Applicants should meet the relevant YES Programme eligibility requirements and the minimum qualifications specified in the vacancy.
The requirements include:
- Must currently be unemployed.
- Must meet the applicable YES Programme eligibility criteria.
- Must not have participated in the YES Programme previously.
- Must be available for the full programme period.
- Must be able to work from the Centurion office as required.
- Must have Grade 12 or Matric.
- Must have basic computer literacy.
- Must be comfortable learning new technology and computer systems.
- Must have good spoken and written English.
- Must have good communication and listening skills.
- Must demonstrate patience and a willingness to help customers.
- Must have attention to detail and problem-solving abilities.
- Must be reliable, professional and willing to learn.
- Must be able to work effectively as part of a team.
A qualification in Information Technology, Communication, Customer Service or a related field would be an advantage, but it is not compulsory. Applicants without previous formal work experience are welcome to apply if they meet the other requirements.
Duties and Responsibilities
The successful learner will receive training and assist the Customer Support team with routine customer service and support activities.
Responsibilities may include:
Assisting customers: Responding to general customer questions and learning how to provide helpful, professional assistance.
Product and technical support: Developing an understanding of Lightstone’s products and systems to assist customers with basic technical queries.
Managing customer queries: Learning how to record, track and follow up on customer issues in accordance with the company’s support procedures.
Ticket logging: Gaining experience in logging customer requests and updating support records accurately.
Problem-solving and escalation: Identifying issues that require further assistance and referring them to the appropriate team when necessary.
Telephone and email communication: Learning professional communication standards when dealing with customers through different channels.
Following service standards: Understanding service-level agreements (SLAs), response expectations and internal support processes.
The exact duties may depend on the team’s operational requirements and the learner’s progress during training.
Skills and Experience You Can Gain
The programme is intended to provide practical exposure to customer service and technology support. During the placement, learners can expect training in areas such as:
- Lightstone products and internal systems.
- Customer query management.
- Basic technical troubleshooting.
- Telephone and email etiquette.
- Support ticket logging and tracking.
- Problem-solving and escalation procedures.
- Customer experience principles.
- Service standards and SLAs.
- Professional workplace behaviour.
- Communication and teamwork.
These skills may be useful when applying for future opportunities in customer support, call centres, help desks, technical support and other service-oriented roles.
Who Should Apply?
This opportunity is suitable for unemployed young people who have completed Matric and want to gain workplace experience.
It may be particularly relevant to candidates interested in customer service, IT support or technology-related work. An IT or customer service qualification may strengthen an application, but the employer states that it is not compulsory.
Applicants should be prepared to learn new systems, communicate professionally with customers and attend work at the Centurion office.
How to Apply for the Lightstone Customer Support Learnership
Interested applicants can access the vacancy and submit their applications through the official recruitment platform.
View the Lightstone Customer Support Learnership
Before applying, ensure that your CV is up to date and clearly presents your Matric qualification, computer skills, communication abilities and interest in customer support. If you have any relevant IT, communication or customer service training, include those details in your application.
Applicants should review the official vacancy page for the latest information about the application process, contract period and any additional instructions.
Frequently Asked Questions
Is previous work experience required?
No. The vacancy states that previous formal work experience is not required.
Is an IT qualification compulsory?
No. A qualification in IT, communication, customer service or a related field is advantageous but not compulsory.
Where is the learnership based?
The position is based on-site in Centurion, Gauteng.
Who is eligible to apply?
Applicants must be unemployed, meet the applicable YES Programme requirements, have Matric and must not have participated in the YES Programme previously.
How much is the monthly stipend?
The supplied vacancy information does not specify a stipend amount. Applicants should check the official listing or confirm the details with the recruiter.
What is the closing date?
No closing date was included in the vacancy information provided. Applicants should consult the official recruitment page for any deadline or updates.
Final Thoughts
The Lightstone Customer Support Learnership offers unemployed young people an opportunity to gain practical experience in customer service and technology support. With Matric as the minimum qualification and no previous formal work experience required, the position may suit candidates seeking to develop workplace skills and explore a career in customer support.
Eligible applicants should review the official vacancy details and submit their applications through the recruitment platform.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
