Call Centre Agent Jobs 2026 – eThekwini Municipality
The eThekwini Municipality is inviting suitably qualified applicants to apply for a Call Centre Agent position within its Finance Department. The vacancy is based in Durban, KwaZulu-Natal, and forms part of the Revenue Management Directorate and Revenue Division.
The position is suitable for candidates with Grade 12, computer literacy and relevant customer service or administrative experience. Successful applicants will assist municipal customers with revenue-related queries and various account and property administration matters.
The advertised salary is R243,479.01 to R316,060.58 per year, at Grade T07.
Call Centre Agent Vacancy Details
| Job Information | Details |
|---|---|
| Employer | eThekwini Municipality |
| Position | Call Centre Agent |
| Reference Numbers | 71000252 / 71000218 / 71000244 / 71000272 |
| Job Identification | 1583 |
| Department | Finance |
| Directorate | Revenue Management |
| Division | Revenue |
| Department | Call Centre and Correspondence |
| Job Category | Clerical / Administration |
| Location | Durban, KwaZulu-Natal |
| Work Arrangement | On-site |
| Employment Type | Full-time |
| Grade | T07 |
| Salary | R243,479.01 – R316,060.58 per annum |
| Minimum Qualification | Grade 12 (NQF Level 4) or equivalent |
| Closing Date | 25 September 2026 at 23:00 |
About the Call Centre Agent Position
The Call Centre Agent will provide customer service relating to municipal revenue services. The successful candidate will respond to customer queries, provide relevant information and perform administrative functions associated with municipal accounts and services.
The position requires employees to maintain a professional standard of customer service while handling different types of revenue-related enquiries.
Candidates should be comfortable communicating with members of the public, using technology and following established municipal processes.
Duties and Responsibilities
The successful candidate will be responsible for a range of customer service and administrative activities, including:
- Providing prompt assistance to customers with revenue-related queries concerning services provided by the Municipality.
- Providing customers with relevant information about various municipal revenue services.
- Performing administrative functions to maintain a high standard of customer service.
- Processing administrative requirements for the registration of new and existing municipal customers.
- Processing applicable administrative requirements for the termination of existing municipal customers.
- Administering name change requests.
- Attending to valuation roll changes and property registration enquiries.
- Contributing to policy changes and initiatives aimed at maintaining and improving customer service standards.
- Adhering to the contact centre culture and using technology to provide effective and efficient customer service.
- Assisting consumers with registering or creating profiles on the Municipality’s eServices platform.
The role combines customer interaction with administrative and information-processing responsibilities.
Minimum Requirements
Applicants must meet the essential requirements specified for the vacancy.
Essential Requirements
Candidates must have:
- Grade 12 (NQF Level 4) or an equivalent qualification
- Two years of relevant experience
- Computer literacy
The relevant experience should provide candidates with knowledge and practical exposure applicable to the duties of a call centre, customer service or administrative environment.
Preferred Requirements
The Municipality lists the following as preferred:
- Grade 12 (NQF Level 4) plus an Administrative Certificate
- Three years of relevant experience
Meeting the preferred requirements may provide additional alignment with the advertised position, although the essential requirements remain the stated minimum criteria.
Competencies
Candidates applying for the Call Centre Agent position should demonstrate the following competencies:
- Attention to detail
- Ethics and professionalism
- Organisational awareness
- Problem-solving
- Understanding of business processes
- Use of technology
- Communication skills
- Client orientation and customer focus
- Resilience
- Learning orientation
These competencies are important for dealing with customers, processing administrative requests accurately and working effectively within a municipal contact centre environment.
Salary and Employment Information
The advertised basic salary for the Call Centre Agent position is:
R243,479.01 – R316,060.58 per annum
The position is classified as Grade T07 and is a full-time, on-site role in Durban.
The vacancy information indicates that there is no 13th cheque, housing subsidy, medical aid, pension fund, leave allowance or other allowance listed for this position.
Who Can Apply?
The opportunity may be suitable for candidates who have completed Grade 12 and have relevant experience in areas such as customer service, administration or call centre operations.
Applicants should be able to communicate effectively with members of the public, use computer systems and follow established administrative and business processes.
Candidates should also be able to remain professional when dealing with customer enquiries and demonstrate attention to detail when processing municipal information.
Closing Date
The closing date for the Call Centre Agent vacancy is:
25 September 2026 at 23:00
Applicants should ensure that their applications are submitted before the stated deadline. Late applications may not be considered.
How to Apply
Interested and suitably qualified candidates should apply through the official eThekwini Municipality recruitment process for the advertised Call Centre Agent vacancy.
When applying, candidates should ensure that they select the correct vacancy and provide accurate information relating to their qualifications and relevant work experience.
Applicants should also check that they meet the essential requirements before submitting their application.
Final Thoughts
The eThekwini Municipality Call Centre Agent vacancy provides an opportunity for suitably qualified Grade 12 candidates with relevant experience to work within the Municipality’s Finance Department and Revenue Management Directorate.
The position involves a combination of customer service, revenue-related enquiries, municipal administration, account registration, property-related enquiries and eServices support.
Applicants need at least Grade 12, two years of relevant experience and computer literacy. The advertised salary ranges from R243,479.01 to R316,060.58 per year.
The application deadline is 25 September 2026 at 23:00, so eligible candidates should complete their applications before the closing time.
How to Apply
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