Receptionist – Durban, Westville
Job Details
- Position: Receptionist
- Location: Westville, Durban, KwaZulu-Natal
- Industry: Not specified
- Employment Type: Not specified
- Salary: Not specified
- Closing Date: 4 November 2026
Job Overview
An organisation based in Westville, Durban, is seeking a friendly, professional and customer-focused individual to fill the position of Receptionist.
The successful candidate will be responsible for creating a positive first impression of the company by providing welcoming, efficient and courteous service to visitors, clients, suppliers and employees. As the first point of contact, the Receptionist will play an important role in representing the organisation and ensuring that everyone entering or contacting the business receives professional assistance.
The position involves managing the reception area, answering and directing incoming telephone calls, responding to enquiries and ensuring that visitors are attended to appropriately. The successful candidate will also be expected to follow company security procedures, manage visitor access and maintain a neat, organised and welcoming reception environment.
In addition to front-desk responsibilities, the role includes general office administration and support. Duties will involve handling incoming and outgoing mail, coordinating courier services and deliveries, managing meeting room bookings, preparing meeting areas and arranging refreshments and hospitality for visitors and meetings.
The Receptionist will also assist with monitoring office supplies and stationery, placing orders when necessary and supporting administrative activities such as filing, record keeping and meeting arrangements. The role requires someone who can communicate effectively, manage different tasks and maintain a professional approach when dealing with people.
Applicants must have at least Matric/Grade 12, a relevant certificate or a tertiary qualification. A minimum of two to three years’ reception and administrative experience in a similar role is required. Candidates must also be proficient in Microsoft Office and Excel.
This opportunity is suited to individuals who enjoy working with people, have strong organisational abilities and can maintain a welcoming and professional environment while handling daily administrative responsibilities.
Key Duties and Responsibilities
The successful candidate will be responsible for the following:
1. Reception and Front-Desk Management
- Serve as the first point of contact for visitors, clients and employees.
- Welcome and assist visitors in a friendly, courteous and professional manner.
- Create a positive first impression of the organisation.
- Maintain a neat, organised and welcoming reception area.
- Respond to enquiries promptly and direct individuals to the appropriate departments or personnel.
2. Telephone and Communication Management
- Answer incoming telephone calls professionally.
- Direct calls to the relevant individuals or departments.
- Take accurate messages when required.
- Operate internal and external telephone and communication systems.
- Maintain professional communication when interacting with customers, suppliers and colleagues.
3. Visitor Management and Security
- Follow company security procedures relating to visitors and access control.
- Ensure that reception protocols are followed.
- Assist with managing visitor access and maintaining appropriate reception procedures.
4. Mail, Courier and Delivery Management
- Handle incoming and outgoing mail.
- Coordinate courier services and deliveries.
- Ensure that mail and deliveries are directed to the appropriate recipients.
5. Meeting and Hospitality Coordination
- Manage meeting room bookings.
- Prepare meeting areas for visitors and internal meetings.
- Coordinate refreshments and hospitality arrangements when required.
- Assist with organising meeting-related requirements.
6. Office Administration and Support
- Provide general administrative support to the organisation.
- Assist with filing and record keeping.
- Support meeting arrangements and other office administration activities.
- Monitor office supplies and stationery levels.
- Place stationery and office supply orders when necessary.
- Assist with hospitality requirements and other office support functions.
7. Customer Service and Professional Conduct
- Promote a positive company image through excellent customer service.
- Build positive relationships with visitors, customers, suppliers and colleagues.
- Ensure that individuals feel welcomed, valued and respected.
- Follow company policies, procedures and standards.
- Carry out instructions and additional reasonable duties assigned by management in a professional and timely manner.
Minimum Requirements
Applicants must meet the following requirements:
Educational Qualifications
- Minimum Matric/Grade 12.
- A relevant certificate or tertiary qualification is also accepted.
Work Experience
- At least 2–3 years’ reception and administrative experience in a similar role.
Computer Skills
- Proficiency in Microsoft Office.
- Proficiency in Microsoft Excel.
Applicants should have previous experience handling reception duties and general office administration in a professional working environment.
Required Skills and Competencies
The organisation is looking for candidates who demonstrate the following:
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Friendly, approachable and professional attitude.
- Good organisational and administrative skills.
- Ability to operate internal and external telephone systems.
- Professional telephone etiquette.
- Ability to manage enquiries and assist visitors effectively.
- Good time management and task coordination.
- Attention to detail when handling messages, records and administrative information.
- Ability to maintain confidentiality and follow company procedures.
- Professional appearance and conduct.
- Ability to work well with visitors, suppliers, customers and employees.
The successful candidate should be reliable, helpful and comfortable managing a busy reception area while supporting the organisation’s daily administrative operations.
Salary and Employment Information
The position is based in Westville, Durban, KwaZulu-Natal.
The supplied vacancy information does not specify the salary or employment type.
How to Apply
Interested applicants should follow the application instructions provided in the original vacancy advertisement or by the recruiting organisation (below).
Applicants should ensure that their CV clearly highlights their Matric or relevant qualification, two to three years of reception and administrative experience, and proficiency in Microsoft Office and Excel.
Relevant experience in front-desk management, customer service, telephone handling, meeting coordination and general office administration should also be included.
Closing Date: 4 November 2026
Applicants are encouraged to submit their applications before the closing date.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
