RTIA Call Centre Agent Jobs 2026 (15 Posts) – Apply Before 3 August 2026
The Road Traffic Infringement Agency (RTIA) is inviting applications for 15 Call Centre Agent positions on a three-year fixed-term contract. This opportunity is ideal for candidates with a Matric certificate and experience in administration, data capturing, or call centre operations who are looking to build a career in the public sector.
If you have excellent communication skills, enjoy assisting customers, and are comfortable working in a fast-paced office environment, this could be the opportunity you’ve been waiting for.
Position Details
- Position: Call Centre Agent
- Number of Posts: 15
- Reference Number: CCA\RTIA\2026
- Salary: R237,453 per annum
- Level: 5
- Contract Duration: Three (3) Years Fixed-Term Contract
- Employer: Road Traffic Infringement Agency (RTIA)
- Closing Date: 03 August 2026
About the Role
As a Call Centre Agent, you will provide professional customer support by assisting members of the public and stakeholders with enquiries related to the Administrative Adjudication of Road Traffic Offences (AARTO) Act. You will respond to telephone calls, emails, and fax enquiries while ensuring that customers receive accurate information and quality service.
The role requires strong communication skills, excellent attention to detail, and the ability to work efficiently with administrative systems and customer records.
Key Responsibilities
Successful candidates will be responsible for:
AARTO Call Centre Services – Public Enquiries
- Answer incoming telephone calls, emails, and fax enquiries.
- Escalate complex enquiries to the relevant RTIA departments.
- Advise callers on the status of representation applications.
- Assist with instalment application enquiries.
- Provide updates on revocation of enforcement order applications.
- Explain AARTO processes to callers.
- Inform customers about the required forms and supporting documents.
AARTO Call Centre Services – Issuing Authorities
- Provide updates on election-to-be-tried-in-court requests.
- Assist with nomination of driver enquiries.
- Process special arrangements relating to AARTO elective options.
- Print and distribute incoming fax applications received through the AARTO fax-to-email system.
- Acknowledge representations, instalment applications, and revocation requests on the National Contraventions Register (NCR).
- Forward documents to the relevant internal sections for further processing.
Minimum Requirements
Applicants must have:
- Matric Certificate (NQF Level 4).
- Experience in administrative support services.
- Experience in data capturing.
- Experience providing general office support.
- Previous experience working as a Call Centre Agent.
Knowledge and Skills
The ideal candidate should possess:
- Computer literacy.
- Good interpersonal skills.
- Excellent verbal and written communication skills.
- Strong administrative abilities.
- Attention to detail.
- Customer service orientation.
- Ability to work under pressure.
- Knowledge of the AARTO Act will be an added advantage.
Salary and Benefits
Successful candidates will receive:
- Annual salary of R237,453.
- Three-year fixed-term employment contract.
- Valuable public sector experience.
- Opportunity to work within the Road Traffic Infringement Agency.
- Professional development and practical administrative experience.
Required Documents
Applicants must submit:
- Application letter.
- Updated Curriculum Vitae (CV).
- Certified copy of South African ID.
- Certified copies of qualifications.
Incomplete or late applications will not be considered.
Employment Equity
RTIA is an Equal Opportunity Employer and encourages applications from:
- Youth
- Women
- Persons living with disabilities
Internal employees who meet the minimum requirements are also encouraged to apply.
How to Apply
Applications must be submitted via email to: bukvfh@apply.simplify.hr
Ensure that all required supporting documents are attached before submitting your application.
Enquiries
For more information, applicants may contact:
- Ms Allison Shingange: (087) 287 7993
- Mr Mzwakhe Mhlanga: (011) 763 1103
Closing Date
The closing date for applications is 03 August 2026.
If you do not receive feedback within three (3) months after the closing date, please consider your application unsuccessful.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
