Learner: Client Services Administrator –
Job Title: Learner: Client Services Administrator
Company: Sanlam Developing Markets (Sanlam Group)
Location: Johannesburg, Gauteng, South Africa
Employment Type: Learnership (12-Month Contract)
Industry: Financial Services
Programme Duration: 12 Months
Stipend: Monthly stipend provided
Job Overview
Sanlam Developing Markets (SDM), a subsidiary of the Sanlam Group, is offering a 12-month Client Services Administrator Learnership for unemployed South African matriculants. This programme is designed to provide young people with practical workplace experience while developing the skills needed to build a career in the financial services industry.
Throughout the programme, learners will receive structured on-the-job training, coaching, mentoring, and workplace assessments. Participants will gain valuable exposure to customer service, client administration, policy management, and business operations while working in a professional corporate environment.
As a Client Services Administrator Learner, you will assist clients through telephone calls, email, and WhatsApp while performing a range of administrative duties. You will also learn how to process policy updates, maintain customer records, support claims administration, and ensure excellent service delivery in line with Sanlam’s standards.
This learnership offers an excellent opportunity for young people who have completed Matric and want to gain recognised workplace experience while earning a monthly stipend.
Key Responsibilities
Your duties will include:
- Answer inbound customer calls and assist with enquiries.
- Provide customer service via telephone, email, and WhatsApp.
- Capture, update, and maintain client information on company systems.
- Assist clients with policy enquiries and administrative requests.
- Process policy amendments, including beneficiary and contact detail updates.
- Capture and route documents to the correct departments.
- Provide customers with updates on service requests.
- Support claims administration and follow up on outstanding documents.
- Ensure customer records remain accurate and up to date.
- Complete administrative duties within company service standards.
- Complete workplace logbooks and practical learning activities.
- Participate in ongoing coaching, mentoring, and workplace assessments.
Minimum Requirements
Applicants must:
- Be a South African citizen.
- Be between 18 and 35 years old.
- Have a Grade 12 (Matric) qualification.
- Be currently unemployed.
- Not have completed a previous learnership.
- Be willing to commit to the full 12-month programme.
Knowledge and Skills
Successful applicants should demonstrate:
- Basic data capturing and record-keeping skills.
- Ability to process transactions and perform simple calculations.
- Good administrative and organisational skills.
- Effective verbal and written communication.
- Customer service orientation.
- Attention to detail.
- Willingness to learn and develop professionally.
Personal Attributes
Sanlam is looking for candidates who are:
- Customer-focused and professional.
- Reliable and organised.
- Action-oriented and eager to learn.
- Good communicators.
- Resilient and adaptable.
- Team players who collaborate well with others.
- Able to manage their workload effectively.
Why Join Sanlam?
Sanlam is one of South Africa’s leading financial services groups and is committed to developing young talent through meaningful learning opportunities. During the programme, learners will receive practical workplace experience, continuous coaching, mentoring, and exposure to the company’s products, systems, and business processes. The experience gained can provide a strong foundation for future career opportunities within the financial services industry.
If you are an unemployed Matric graduate between the ages of 18 and 35 who is eager to gain valuable corporate experience while earning a monthly stipend, this learnership offers an excellent opportunity to kick-start your career.
Company: Sanlam Developing Markets (Sanlam Group)
Position: Learner: Client Services Administrator
Location: Johannesburg, Gauteng
Employment Type: 12-Month Learnership
Stipend: Monthly stipend provided
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
