Customer Service Agent – Apply with Nutun

Skhumbuzo Shandu2 weeks ago

0 8 4 minutes read

Customer Service Agent (Closer) Jobs in Durban 2026 – Apply with Nutun

Are you an experienced call centre professional with a passion for delivering outstanding customer service? Nutun is currently recruiting Customer Service Agents (Closer) to join its growing contact centre team in Durban, KwaZulu-Natal.

This opportunity is ideal for candidates who have previous customer service experience within the mortgage, loan, or financial services sector and are looking to grow their careers with one of South Africa’s leading business process outsourcing (BPO) companies.

If you have excellent communication skills, enjoy helping customers, and thrive in a fast-paced environment, this could be the next step in your career.

Job Overview

Position	Customer Service Agent (Closer)
Company	Nutun
Job Type	Permanent
Industry	Business Process Outsourcing (BPO)
Department	Customer Service
Location	Durban, KwaZulu-Natal and JHB
Experience Required	Minimum 1 Year
Minimum Qualification	Grade 12 (Matric)

About Nutun

Nutun is a leading provider of outsourced contact centre solutions, specialising in customer lifecycle management. The company partners with businesses across multiple industries to deliver high-quality customer service, collections, and business support solutions.

The organisation places a strong emphasis on employee development by creating a supportive work environment focused on teamwork, accountability, continuous learning, and career growth. Employees are encouraged to develop their skills while working in a dynamic and customer-focused environment.

About the Role

The Customer Service Agent (Closer) is responsible for delivering exceptional customer service while assisting customers with enquiries, resolving complaints, and ensuring first-call resolution wherever possible.

The role requires individuals who can communicate professionally, remain calm under pressure, and provide effective solutions while meeting service and performance standards.

Minimum Requirements

Applicants should meet the following requirements:

Grade 12 (Matric) certificate.
Minimum of one year call centre customer service experience.
Experience in the mortgage, loan, or financial services industry.
Good computer literacy.
Excellent communication skills.
Strong customer service orientation.
Ability to work in a fast-paced contact centre environment.

Candidates with relevant financial services experience will have an advantage.

Key Responsibilities

As a Customer Service Agent, your duties may include:

Answering inbound customer calls.
Assisting customers with account enquiries.
Resolving customer complaints professionally.
Providing accurate information about products and services.
Achieving first-call resolution whenever possible.
Escalating complex enquiries to the appropriate department.
Maintaining high customer satisfaction levels.
Following company policies and procedures.
Recording customer interactions accurately.
Meeting campaign performance targets.
Delivering excellent customer service on every interaction.

The role requires professionalism, patience, and a commitment to providing positive customer experiences.

Customer Service Responsibilities

Successful candidates will be expected to:

Listen carefully to customer concerns.
Understand customer needs before offering solutions.
Handle difficult conversations calmly.
Build positive relationships with customers.
Resolve issues efficiently.
Maintain professionalism throughout every call.
Ensure customer information remains confidential.
Provide accurate and helpful responses.

Excellent customer service is at the heart of this position.

Performance Expectations

Employees will be expected to:

Meet Key Performance Indicators (KPIs).
Maintain quality assurance standards.
Achieve productivity targets.
Follow attendance requirements.
Adhere to service level agreements.
Maintain compliance with company procedures.

Consistent performance and quality service are essential to success in this role.

Skills Required

Applicants should possess the following skills:

Excellent telephone etiquette.
Strong customer service skills.
Active listening skills.
Excellent verbal communication.
Good written communication.
Conflict resolution skills.
Problem-solving ability.
Time management skills.
Computer literacy.
Ability to remain calm under pressure.

These skills will help employees deliver outstanding customer experiences.

Personal Competencies

Nutun is looking for candidates who demonstrate:

Excellent command of the English language.
Strong reading comprehension.
Attention to detail.
Professionalism.
Positive attitude.
Willingness to learn.
Ability to adapt to change.
Reliability.
Teamwork.
Accountability.

Individuals who enjoy working with people and solving problems are encouraged to apply.

Training and Development

Successful candidates will receive ongoing support and training to help them succeed in their roles.

Training may include:

Customer service techniques.
Product knowledge.
Company systems.
Call handling procedures.
Compliance requirements.
Performance coaching.
Communication skills development.

Nutun encourages continuous learning and career progression within the organisation.

Why Join Nutun?

Working at Nutun offers several benefits, including:

Opportunity to work for a leading BPO company.
Professional working environment.
Career development opportunities.
Ongoing training and coaching.
Supportive team culture.
Opportunity to develop customer service expertise.
Exposure to the financial services sector.

The company values teamwork, empowerment, accountability, and employee growth.

Who Should Apply?

This opportunity is suitable for:

Experienced customer service agents.
Call centre professionals.
Candidates with mortgage industry experience.
Loan and finance customer service consultants.
Individuals looking to build long-term careers in customer service.
Candidates who enjoy working with customers and resolving enquiries.

If you enjoy helping customers and working in a target-driven environment, this role could be a great fit.

Recruitment Process

Shortlisted applicants may be required to complete:

English language assessments.
Customer service evaluations.
Computer proficiency assessments.
Interviews.
Background screening.

Only candidates who successfully complete the recruitment process will be considered for appointment.

Employment Equity

Appointments will be made in accordance with the company’s Employment Equity Plan.

If you do not receive feedback within 14 days after the closing date, please consider your application unsuccessful.

Build Your Customer Service Career

The Customer Service Agent (Closer) position at Nutun provides an excellent opportunity for experienced call centre professionals to join a respected organisation committed to delivering exceptional customer experiences. If you have a Matric certificate, at least one year of customer service experience within the mortgage, loan, or financial services sector, and a passion for helping customers, submit your application and take the next step in building a rewarding career in the contact centre industry.

Customer Service Agent – Closer

Durban

We are searching for Customer Service Agents to join a team of Call Centre Customer Service Representatives and build a positive relationship of teamwork, trust, and excellence.

CLICK HERE TO APPLY

Customer Service Agent- JHB

Johannesburg

Closing Date: 31 December 2026

Nutun is looking for a Customer Service Agent’s who will contact debtors to collect on outstanding accounts which are in default and arrange payments in a professional manner. Apply now!