RETAIL STORE ASSISTANT – DIS-CHEM PHARMACIES
Company: Dis-Chem Pharmacies Limited
Location: Westown Square, Durban, KwaZulu-Natal
Job Type: Permanent
Experience Level: Associate
Industry: FMCG / Retail
Posted Date: 03 November 2026
Closing Date: 17 November 2026
Job Description
Dis-Chem Pharmacies has an employment opportunity available for a Retail Store Assistant at its Westown Square store in Durban, KwaZulu-Natal.
The successful candidate will assist with the overall management of the store by ensuring that operational and administrative duties are carried out according to company policies and procedures.
The role involves providing excellent customer service, handling administrative responsibilities, assisting with stock control, managing cash-related activities and supporting the smooth daily operations of the store.
Candidates should have retail experience, good computer skills and the ability to work under pressure while maintaining professional relationships with customers and colleagues.
Minimum Requirements
- Grade 12 / Matric.
- Basic computer skills, including Microsoft Word, Excel and Outlook.
- Knowledge of SAP.
- Previous retail experience.
Key Duties and Responsibilities
- Handle customer compliments and complaints and report them to management.
- Establish and maintain professional relationships with customers.
- Resolve customer stock enquiries.
- Provide feedback to customers when required.
- Assist customers with enquiries and direct them to the appropriate departments.
- Ensure customer service and sales targets are maintained.
- Manage cash shortages, overs and cashier floats.
- Process refunds and returned merchandise.
- Ensure back shopping and returned goods are handled correctly.
- Check deliveries and invoices for accuracy.
- Assist the Receiving Manager with Distribution Centre claims.
- Manage and control high-risk stock.
- Prepare daily cash-run reconciliations.
- Order and receive change for the branch to ensure cashiers have sufficient cash.
- Maintain effective communication with relevant departments.
- Ensure proper document control, including petty cash, floats and cash on hand.
Skills and Competencies
The ideal candidate should have:
- Knowledge of retail administration and store operations.
- Good customer service and communication skills.
- Ability to work well within a team.
- Leadership and management skills.
- Honesty and trustworthiness.
- Ability to work under pressure.
- Good organisational and administrative skills.
- Ability to meet deadlines.
- Attention to detail and accuracy.
Special Conditions of Employment
- Must be a South African citizen.
- Must pass MIE screening.
- Must have a clear criminal and credit record.
- Must have a driver’s licence and/or reliable transport.
Salary and Benefits
Dis-Chem offers a market-related salary together with the following benefits:
- Medical Aid.
- Provident Fund.
- Staff Account.
How to Apply
Interested candidates who meet the minimum requirements should submit their applications online through the official Dis-Chem careers website.
Company: Dis-Chem Pharmacies Limited
Position: Retail Store Assistant
Location: Westown Square, Durban, KwaZulu-Natal
Job Type: Permanent
Closing Date: 17 November 2026
Important: Only successful applicants will be contacted. If you have not received feedback within two weeks after the closing date, consider your application unsuccessful.
Dis-Chem Pharmacies is an equal opportunity employer and actively supports the recruitment of people with disabilities.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
