FNB is currently recruiting for a Claims Administrator position within FNB Life. The opportunity is based in Johannesburg and is available on a full-time basis. If you have Grade 12 / Matric together with experience in claims administration, insurance administration, customer service or a similar administrative environment, this vacancy may be worth considering.
The successful candidate will be responsible for managing claims from the initial notification through to finalisation, while also providing administrative support to Claims Assessors and assisting internal and external customers.
The FNB Claims Administrator vacancy has a closing date of 30 September 2026, so interested applicants should submit their applications before the deadline.
FNB Claims Administrator Job Overview
The Claims Administrator will form part of the FNB Life team and will assist with the effective and accurate processing of insurance claims.
The position involves working with claims information, documentation, customers, Claims Assessors and other stakeholders. The successful applicant will need to maintain accurate records, follow established procedures and ensure claims are processed within the required turnaround times.
Job Details
- Position: Claims Administrator-3
- Company: FNB
- Division: FNB Life
- Job Requisition ID: R53654
- Employment Type: Full Time
- Location: Johannesburg
- Minimum Qualification: Grade 12 / Matric (NQF Level 4)
- Closing Date: 30 September 2026
FNB Claims Administrator Responsibilities
The person appointed to this position will be expected to manage and administer claims while supporting the Claims Assessors with their day-to-day responsibilities.
Key duties include:
- Administering and processing claims within agreed turnaround times.
- Supporting Claims Assessors with claim investigations and validation.
- Checking and maintaining accurate claim documentation.
- Reviewing claim information and identifying missing or incorrect information.
- Escalating complex or potentially suspicious claims when necessary.
- Responding to customer queries professionally.
- Providing customers with updates regarding their claims.
- Maintaining accurate records and information.
- Ensuring claims are processed according to required quality and productivity standards.
- Following company policies and governance requirements.
- Ensuring compliance with relevant legislation and regulatory requirements.
- Protecting confidential customer information.
- Building positive relationships with internal and external stakeholders.
- Working collaboratively with other members of the team.
- Participating in process improvements and initiatives aimed at improving operational efficiency.
- Taking responsibility for continuous learning and development.
FNB Claims Administrator Requirements
Applicants interested in the FNB Claims Administrator job must meet the minimum educational and experience requirements specified for the position.
Minimum Qualification
The minimum qualification is:
- Grade 12 / Matric
- NQF Level 4
A relevant certificate in Insurance, Business Administration, Customer Service or a related field will be advantageous.
This means applicants who have completed additional studies or obtained a relevant certificate may have an added advantage when applying.
Work Experience
Candidates should have approximately 1–2 years of relevant experience.
Experience in any of the following areas may be relevant:
- Claims administration
- Insurance administration
- Customer service
- General administration
- Claims processing
- A similar administrative environment
Applicants should be comfortable working with documentation, customers, computer systems and administrative processes.
Knowledge Required for the FNB Claims Administrator Position
The position requires knowledge of several areas related to insurance claims and administration.
Candidates should have an understanding of:
- Claims administration processes and procedures.
- Customer service principles.
- Insurance products and policy interpretation.
- Regulatory and legislative requirements.
- Compliance requirements.
- Claims management systems.
- Claims workflows.
- Document verification and validation.
- Record management and accurate data capturing.
Knowledge of these areas can help the successful candidate manage claims accurately and provide customers with appropriate assistance throughout the claims process.
Skills Needed for the Claims Administrator Job
FNB is looking for candidates who can work accurately while managing different administrative responsibilities.
Important skills and competencies include:
Claims Processing
The successful applicant should be able to process claims accurately and follow established procedures from notification through to finalisation.
Customer Service
Strong communication and customer service skills are important because the role involves responding to queries and providing customers with information about their claims.
Attention to Detail
Claims administration involves working with customer information, documents and policy details. Attention to detail is therefore important when checking and capturing information.
Computer Skills
Applicants should be comfortable using Microsoft Office applications, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
Communication
The ability to communicate professionally with customers, Claims Assessors and other stakeholders is important for this position.
Time Management
The Claims Administrator will need to manage multiple tasks while ensuring claims are processed within agreed turnaround times.
Problem Solving
The role may involve identifying missing information, validating documents and escalating complicated claims. Good problem-solving and decision-making skills can therefore be valuable.
Teamwork
The successful applicant will work as part of a team and will be expected to support knowledge sharing and maintain good relationships with stakeholders.
Who Can Apply for the FNB Claims Administrator Vacancy?
This opportunity may be suitable for candidates who have Grade 12 / Matric and relevant work experience in administration, insurance, claims or customer service.
Candidates with a relevant certificate in Insurance, Business Administration or Customer Service may have an advantage.
Before applying, make sure that your CV clearly shows your educational qualifications, relevant work experience and administrative or customer service skills.
Applicants should also ensure that the information provided during the application process is accurate and up to date.
Why Claims Administration Experience Is Important
Claims administration requires employees to work carefully with information and documentation while maintaining professional communication with customers.
A Claims Administrator may deal with claims from the moment they are reported until they are finalised. This can involve checking documentation, validating information, updating records and communicating with different stakeholders.
For this reason, experience in claims administration, insurance administration or customer service can be particularly useful for candidates applying for the position.
FNB Employment Equity and Disability Information
FNB states that appointments will be made in line with the FirstRand Group’s Employment Equity plan.
The bank also supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information during the application process.
According to the vacancy information, disability information will be treated confidentially unless disclosure to another party is required by law.
How to Apply for the FNB Claims Administrator Job
Interested candidates should apply for the Claims Administrator-3 position at FNB before the advertised closing date.
When preparing your application, make sure your CV includes:
- Your full name and contact details.
- Grade 12 / Matric qualification.
- Relevant certificates or additional qualifications.
- Claims, insurance, administration or customer service experience.
- Computer skills.
- Relevant responsibilities from previous positions.
- Contact details for references where appropriate.
Candidates should carefully check the official vacancy information and submit their applications before the closing deadline.
FNB Claims Administrator Closing Date
The closing date for the FNB Claims Administrator vacancy is:
30 September 2026
The vacancy specifically states that applications will not be accepted from the closing date onwards. Applicants are therefore encouraged to submit their applications before the deadline rather than waiting until the final hours.
Location
The FNB Claims Administrator position is based in Johannesburg, Gauteng, South African.
- Job Title: Claims Administrator-3
- Company: FNB
- Division: FNB Life
- Location: Johannesburg
- Employment Type: Full Time
- Minimum Qualification: Grade 12 / Matric
- Experience: 1–2 years
- Closing Date: 30 September 2026
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
