Experian Learnerships and Learner Vacancies 2026

Experian Learnerships and Learner Vacancies 2026 – Consumer Care and Business Administration

Experian is offering opportunities for candidates interested in building careers in customer service, data management, administration and financial services. The available learner positions include a Consumer Care Learner role in Bryanston, Sandton, Gauteng, and a Business Administration Learner position in Stellenbosch, Western Cape.

These opportunities are suited to candidates who want to develop their professional experience within a global data and technology organisation.

While both positions fall under Experian, they have different requirements, responsibilities and employment arrangements. Applicants should carefully review the details of each position before applying.

About Experian

Experian is a global data and technology company that provides services across a variety of industries, including financial services, healthcare, automotive, agribusiness and insurance.

The company uses data, technology and advanced analytics to support opportunities for individuals and businesses around the world.

Experian operates across numerous international markets and has a large global workforce.

The organisation describes its workplace culture as people-first, inclusive and purpose-driven, with an emphasis on learning, development, diversity and equal opportunity.

1. Experian Consumer Care Learner – Bryanston

The Consumer Care Learner position is based at 35 Ballyclare Drive, Bryanston, Sandton, Gauteng.

The role is within the Customer Service department and involves assisting consumers with queries, complaints and personal credit-report-related matters.

The successful candidate will interact with consumers through different communication channels and assist with resolving disputes concerning personal credit reports.

Consumer Care Learner Job Details

Consumer Care Learner Responsibilities

The Consumer Care Learner will be responsible for supporting consumers and handling various customer service activities.

Key duties include:

• Handling customer queries and complaints.
• Responding to email and web-related queries.
• Following up with clients regarding outstanding queries.
• Providing consumers with their personal credit reports.
• Logging consumer disputes.
• Investigating disputes relating to personal credit reports.
• Working towards resolving consumer disputes.
• Updating systems with relevant information.
• Maintaining accurate correspondence.
• Monitoring administrative procedures.
• Assisting with enrolments of new members.
• Processing changes relating to services and products.
• Maintaining accurate customer records.
• Following queries through to closure.
• Providing professional and customer-focused support.

Consumer Care Learner Requirements

Applicants should have:

• Grade 12 / NQF Level 4.
• A Customer Service Certificate.
• Contact centre experience.
• Customer service experience with a proven track record.

Candidates should also have good communication and interpersonal skills and be comfortable working with computer systems.

Skills Required

Experian identifies several important competencies for the Consumer Care Learner role.

These include:

• Initiative and responsibility.
• People management.
• Execution.
• Analysis and judgment.
• Innovation.
• Effective communication.
• Constructive teamwork.
• Target-driven approach.
• Customer focus.
• Accounting knowledge.
• Familiarity with ticket logging and tracking systems.
• Advanced Microsoft Office skills, including Word, Excel and PowerPoint.

The customer-facing nature of this position means applicants should be comfortable communicating with consumers and handling queries professionally.

2. Experian Business Administration Learner – Stellenbosch

The Business Administration Learner position is based in Stellenbosch, Western Cape, within Experian’s Data Management division.

This position focuses on managing, coordinating and monitoring incoming data while providing support to industry bodies, bureaus and data suppliers.

The position is advertised as permanent, hybrid and full-time.

Business Administration Learner Job Details

Business Administration Learner Responsibilities

The successful candidate will assist with data management and administration activities.

Data Processes

The learner will assist with:

• Collecting incoming data.
• Loading data into relevant systems.
• Monitoring the movement of data through different processing stages.
• Ensuring activities are completed within agreed service-level agreements.

Reporting

The role also involves:

• Compiling bureau compliance reports.
• Supporting reporting requirements.
• Ensuring reports are completed and delivered within agreed deadlines.

Ad Hoc Requests

The learner will manage and process various requests, including:

• SNOW cases.
• Data investigations.
• Credit Provider queries.
• SACRRA queries.
• CBA queries.

These activities must be completed within the relevant service-level agreements.

Business Administration Learner Requirements

Applicants should have:

• Grade 12 / NQF Level 4.
• An MS Office qualification.
• At least one year of data processing experience in the financial services industry.

Candidates should have an interest in data management and administration and be comfortable working with computer systems and information.

Skills and Competencies

The Business Administration Learner should demonstrate:

• Initiative and responsibility.
• A systematic and organised approach.
• Reliability and steadiness.
• Effective communication.
• Strong execution.
• Constructive teamwork.
• Ability to work according to company procedures.
• Ability to manage priorities.
• Attention to detail.
• Ability to meet deadlines and service-level agreements.

Because the position involves handling incoming data and reporting, accuracy and organisation are particularly important.

Difference Between the Two Experian Opportunities

Although both positions are offered by Experian, they are designed for different career interests.

Applicants interested in customer service and consumer support may find the Consumer Care Learner position more relevant.

Candidates interested in data, administration and financial services processes may prefer the Business Administration Learner opportunity.

About Experian’s Workplace

Experian promotes a people-first and inclusive working environment. The organisation states that it supports equality of opportunity and values diversity across its workforce.

Experian is an Equal Opportunity and Affirmative Action employer.

Candidates with disabilities or special needs requiring workplace accommodation are encouraged to communicate their requirements during the recruitment process.

The company also highlights opportunities for professional development and career growth within its global organisation.

Who Should Consider These Opportunities?

The two positions may appeal to different types of candidates.

Consumer Care Learner

This role may suit someone who:

• Enjoys working with people.
• Has customer service experience.
• Can communicate confidently.
• Is comfortable handling complaints.
• Can investigate customer disputes.
• Has contact centre experience.
• Enjoys solving customer problems.
• Is comfortable using Microsoft Office and ticketing systems.

Business Administration Learner

This role may suit someone who:

• Enjoys working with data.
• Has administrative skills.
• Is organised and methodical.
• Has financial services experience.
• Can work with reports.
• Pays close attention to detail.
• Can meet deadlines.
• Is comfortable using Microsoft Office.
• Can communicate with data suppliers and other stakeholders.

How to Apply

Interested candidates should apply through the Experian recruitment process for the specific position they are interested in.

Applicants should carefully select the correct vacancy and ensure that their CV clearly reflects the qualifications, skills and experience required for that position.

Candidates should provide accurate information and ensure that relevant qualifications and experience are clearly listed.

Important Application Tips

Before submitting an application:

1. Check that you meet the minimum qualification requirements.
2. Make sure your CV is updated.
3. Highlight relevant customer service, contact centre, data processing or administration experience.
4. Clearly list relevant computer and Microsoft Office skills.
5. Check that your contact details are correct.
6. Review the specific requirements for the position you are applying for.
7. Submit your application through the appropriate Experian recruitment channel.

Final Thoughts

The Experian Consumer Care Learner and Business Administration Learner opportunities provide different pathways for candidates interested in developing careers within a global data and technology company.

The Consumer Care Learner role in Bryanston focuses on customer service, consumer queries, personal credit reports and dispute resolution. Candidates need Grade 12/NQF Level 4, a Customer Service Certificate and relevant customer service or contact centre experience.

The Business Administration Learner role in Stellenbosch focuses on data management, reporting and support for data-related queries. Candidates need Grade 12/NQF Level 4, an MS Office qualification and one year of relevant data processing experience in the financial services industry.

Candidates should carefully compare the two positions and apply for the opportunity that best matches their qualifications, experience and career interests.

Skhumbuzo Shandu

Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.