Call Center Agent – Siqalo Foods | Boksburg, Gauteng
Siqalo Foods is currently recruiting for a Permanent Call Center Agent to join its Spread Division in Boksburg, Gauteng. This is an excellent opportunity for customer-focused individuals with call centre experience who are passionate about delivering exceptional customer service while processing sales orders and resolving customer queries.
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Position Details
- Position: Call Center Agent
- Company: Siqalo Foods
- Division: Spread
- Location: Boksburg, Gauteng
- Job Type: Permanent
- Reference Number: RCL260709-1
- Department: ICSE
- Closing Date: 19 July 2026
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Job Purpose
The successful candidate will be responsible for processing inbound and outbound sales orders while providing excellent customer service. The role involves assisting customers with delivery enquiries, product information, stock availability, complaints, depot queries, and ensuring orders are processed accurately and on time.
Candidates living with disabilities are encouraged to apply.
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Key Responsibilities
Inbound & Outbound Sales Order Processing
- Capture customer orders accurately and within required timeframes.
- Read back and confirm orders with customers.
- Process and email add-on and Just-in-Time (JIT) orders before cut-off times.
- Capture all completed activities on the CRM system.
- Ensure no outstanding customer orders remain at close of business.
- Submit completed call lists to the Customer Care Facilitator.
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Administration & Compliance
- Monitor daily reports, including orders, duplicates, and open activities.
- Inform customers of stock shortages and delivery exceptions.
- Rebook short deliveries and update delivery schedules.
- Maintain and update customer information and call records.
- Log customer complaints and escalate them where necessary.
- Organise and file documentation daily.
- Administer customer pick-up slips.
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Customer Communication
- Communicate with depot staff regarding special deliveries and order amendments.
- Liaise with Planning and Supply Chain teams on stock availability.
- Follow up on delayed deliveries and customer enquiries.
- Assist customer representatives with store-related issues.
- Resolve customer concerns professionally and efficiently.
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Teamwork & Performance
- Take ownership of daily responsibilities.
- Meet productivity and quality standards.
- Communicate risks or delays promptly.
- Support company values and team objectives.
- Assist colleagues when needed.
- Participate in training and performance development.
- Maintain positive relationships with customers and colleagues.
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Minimum Requirements
- Grade 12 / Matric.
- NQF Level 4 qualification or NC(V) Level 4.
- NQF Level 5 Higher Certificate in Customer Service, Sales, or Marketing.
- At least 1 year of Call Centre experience.
- Computer literacy.
- Excellent communication skills.
- Strong customer service orientation.
- Good administrative and organisational skills.
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Skills & Competencies
- Customer service excellence.
- Telephone etiquette.
- Order processing accuracy.
- Attention to detail.
- Problem-solving skills.
- Time management.
- Ability to work under pressure.
- Teamwork and collaboration.
- Professional communication.
- Computer and CRM system proficiency.
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Key Performance Indicators (KPIs)
- Accuracy of inbound and outbound sales order capturing.
- Call handling volumes.
- Customer query resolution.
- Achievement of Service Level Agreement (SLA) targets.
- Overall customer satisfaction.
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Why Join Siqalo Foods?
Siqalo Foods is a respected South African food manufacturing company committed to delivering quality products and excellent customer service. Employees enjoy opportunities for growth, ongoing learning, and working in a collaborative, customer-focused environment.
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Closing Date
19 July 2026
Interested candidates are encouraged to submit their applications before the closing date.
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Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
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