Tenacity invites unemployed South African youth to apply for the Customer Services Call Centre Learnership Programme 2026.
Learnership Location: Northern Suburbs, Cape Town, Western Cape, South Africa
Learnership Duration: 13 Months
About the Tenacity Call Centre Learnership 2026
Tenacity is offering a 13-month Learnership Programme that combines classroom-based learning with practical workplace experience in customer services.
Successful learners will work within the Customer Services team while studying towards a nationally recognised qualification in:
- Micro Finance (NQF Level 4)
This opportunity is ideal for unemployed youth who want to build careers in:
- Customer service
- Contact centres
- Financial services
- Administration
- Client support
What You Will Gain
Successful applicants will receive:
- Practical call centre experience
- Classroom-based training
- A nationally recognised qualification
- Customer service skills
- Business and technical workplace skills
- Exposure to customer account management
Learners will also develop valuable communication and problem-solving skills that can be used across different industries.
Key Responsibilities
Learners will be expected to:
- Attend all required training sessions
- Complete competency assessments
- Submit a Portfolio of Evidence
- Assist customers through inbound and outbound communication channels
- Handle customer queries and complaints professionally
- Process customer account administration accurately
- Resolve customer issues according to company procedures
- Adhere to company policies and operational standards
Minimum Requirements
Applicants must:
- Have Grade 12 / Matric
- Be between 18 and 30 years old
- Be unemployed
- Have little or no work experience
- Not currently be studying full-time or part-time
- Not have participated in another learnership within the past 12 months
- Be willing to work shifts and weekends
Advantageous
- Mathematics or Mathematical Literacy
Skills and Competencies
Ideal candidates should have:
- Strong communication skills
- Customer service orientation
- Problem-solving skills
- Ability to work under pressure
- Positive attitude and strong work ethic
- Good time management skills
- Adaptability and flexibility
- Confidence when working with people
Employment Equity
Preference will be given to:
- Employment Equity candidates
- Persons living with disabilities
In line with Tenacity’s transformation targets.
Why You Should Apply
This learnership offers an excellent opportunity to:
- Gain work experience
- Obtain a recognised qualification
- Build customer service skills
- Enter the financial services and call centre industry
- Improve future employability
It is especially suitable for young people looking to kick-start their careers in customer support and contact centre operations.
How to Apply
Click here to apply for the Tenacity Customer Services Call Centre Learnership 2026:
Important Notes
- Applicants must commit to completing the full 13-month programme.
- Successful learners will combine training with practical work experience.
- Candidates are encouraged to apply as early as possible.
- Only shortlisted candidates will be contacted.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
