Customer Assistant: Tills LPE —
Job Information
Job Title: Customer Assistant: Tills LPE
Company: Woolworths
Business Unit: People
Employment Type: Part-Time — Limited Period Employment (LPE)
Location: Hilton, Pietermaritzburg, KwaZulu-Natal
Minimum Education: Grade 12 / National Certificate
Reference Number: WWL261002-19
Closing Date: 9 October 2026
Job Overview
Woolworths is looking for a Customer Assistant: Tills — Limited Period Employment (LPE) to join its retail team in Hilton, Pietermaritzburg. This is a part-time opportunity suited to someone who enjoys working with people, has good communication skills, and can provide friendly and professional customer service in a busy retail environment.
The Customer Assistant will work primarily at the store tills and will be responsible for assisting customers throughout the payment process. This includes greeting customers, accurately processing different payment methods, handling till transactions, and ensuring that customers receive a positive shopping experience.
The position also involves promoting Woolworths loyalty programmes and additional services, including utility bill payments and airtime sales. Candidates therefore need basic selling skills and enough product and service knowledge to confidently assist customers.
Because tills can become particularly busy during peak shopping periods, the successful candidate must be able to remain calm under pressure, work efficiently, and maintain accuracy while serving multiple customers. Attention to detail is particularly important because the role involves processing payments and ensuring that prices scanned at the till correspond with the relevant shelf prices.
Key Responsibilities
Customer Service
A major part of the role is providing excellent customer service at the tills. The Customer Assistant will be expected to greet customers warmly and create a friendly and professional experience from the moment they reach the till.
The successful candidate should be approachable, respectful and customer-focused. They must be able to communicate clearly with different customers and assist with basic questions or concerns during the checkout process.
Till Operations and Transactions
The Customer Assistant will be responsible for accurately processing customer transactions according to Woolworths procedures and policies.
This includes handling different payment methods and ensuring that transactions are completed correctly and efficiently. Basic numeracy and literacy skills are therefore important for this position.
Accuracy is essential, as errors when processing transactions can affect both the customer experience and store operations.
Loyalty Programmes and Additional Services
The role also includes promoting Woolworths loyalty programmes and additional services offered in-store.
These services may include:
- Woolworths loyalty programmes
- Utility bill payments
- Airtime sales
- Other relevant store services
The Customer Assistant should have basic selling skills and be comfortable explaining or promoting these services to customers where appropriate.
Pricing Accuracy
Employees will need to pay close attention to pricing during the checkout process. This includes checking scanned items against shelf tickets and assisting with resolving price discrepancies when they occur.
Attention to detail is therefore an important requirement, particularly when dealing with large numbers of products and customers.
Loss Prevention and Shrinkage
The Customer Assistant will contribute towards minimising stock losses and shrinkage by following Woolworths’ loss prevention procedures.
Employees are expected to remain alert to irregularities and report suspicious activity or other concerns through the appropriate channels. Honesty and reliability are particularly important because the position involves handling customer transactions and working within established store procedures.
Till Area Standards
The till area must remain clean, safe and organised. The Customer Assistant will be expected to follow shopkeeping disciplines and maintain appropriate hygiene and safety standards.
Employees must also comply with company requirements relating to dress code, attendance and punctuality.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 or an equivalent NQF-level qualification.
- Relevant retail or customer service experience is preferred, but it is not mandatory.
- Availability to work different shifts according to the needs of the store.
- Strong verbal and written communication skills.
- Good attention to detail.
- Ability to process transactions accurately and efficiently.
- Basic selling skills.
- Basic knowledge of store products and services.
- Basic numeracy and literacy skills.
- Honesty and reliability.
- Strong self-discipline.
- Ability to remain calm when working under pressure.
- Good time-management and organisational skills.
- Friendly and professional approach to customers.
Experience
Previous experience in retail or customer service would be an advantage, but Woolworths specifically states that it is preferred rather than compulsory.
This means candidates who have not previously worked in a retail environment may still apply if they meet the other requirements and can demonstrate good communication, reliability, customer service ability and willingness to learn.
Experience dealing with customers, handling money or payments, assisting people, working in a busy environment, or promoting products and services could be useful preparation for this role.
Working Environment
This is a part-time retail position based at a Woolworths corporate store in Hilton, Pietermaritzburg. The position requires flexibility because employees must be available to work different shifts according to the store’s requirements.
The role can involve busy periods where there are many customers waiting to be served. Employees therefore need to work efficiently without compromising accuracy or customer service.
Teamwork is also important. The successful candidate will be expected to contribute positively to the team, attend team meetings and follow Woolworths’ workplace policies and procedures.
Personal Skills and Attributes
The ideal candidate should be someone who enjoys interacting with people and is comfortable working in a customer-facing environment.
Important qualities for this position include:
Customer-focused: Able to provide friendly and professional service to customers.
Reliable: Able to arrive on time and consistently meet work and attendance expectations.
Honest: Able to handle transactions responsibly and follow loss-prevention procedures.
Accurate: Able to process till transactions carefully and identify pricing discrepancies.
Calm under pressure: Able to continue working efficiently during busy periods.
Communicative: Able to communicate clearly with customers and colleagues.
Self-disciplined: Able to follow workplace policies, dress-code requirements and operational procedures.
Adaptable: Able to work different shifts and adjust to changing store demands.
Career Opportunity
Woolworths describes the workplace as dynamic and inclusive, with opportunities for growth and development. This role can therefore provide valuable exposure to the retail environment, particularly for candidates looking to build experience in customer service, sales, till operations and general store operations.
The position can also help develop transferable skills such as communication, transaction handling, product knowledge, selling, teamwork, time management and working under pressure.
Application Details
Company: Woolworths
Position: Customer Assistant: Tills LPE
Reference: WWL261002-19
Employment Type: Part-Time — Limited Period Employment
Location: Hilton, Pietermaritzburg, KwaZulu-Natal
Minimum Qualification: Grade 12 / National Certificate
Closing Date: 9 October 2026
This opportunity is particularly relevant for Grade 12 applicants who are interested in retail and customer service, including applicants who do not yet have formal retail experience, provided they can demonstrate the required communication, reliability, accuracy and customer-service skills.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
