Shoprite Customer Service Assistant (Temp) Vacancy 2026 | Customer Service Jobs in Cape Town

Published: June 2026

Shoprite is inviting suitably qualified South Africans to apply for the position of Customer Service Assistant (Temp) based in Brackenfell, Cape Town, Western Cape. This fixed-term contract opportunity is ideal for individuals with customer service experience who enjoy helping customers, solving problems, and delivering exceptional service.

The successful candidate will join one of South Africa’s largest retail groups and play a vital role in ensuring customers receive fast, professional, and effective support.

Vacancy Details

Position

Customer Service Assistant (Temp)

Company

Shoprite Group

Reference Number

SHO260602-3

Location

📍 Brackenfell, Cape Town, Western Cape

Employment Type

Fixed-Term Contract

Department

Customer Service

Closing Date

📅 26 June 2026

About Shoprite

Shoprite Holdings is Africa’s largest retailer and operates well-known brands including Shoprite, Checkers, Usave, Checkers Hyper, LiquorShop, Petshop Science, and many others. The company serves millions of customers daily and employs thousands of people across South Africa and the African continent.

Shoprite is known for innovation, customer service excellence, and creating career opportunities for South Africans across various departments.

About the Customer Service Assistant Role

The Customer Service Assistant serves as part of Shoprite’s frontline customer support team. The role involves assisting customers with queries, resolving concerns, providing product information, and ensuring every customer interaction results in a positive experience.

This position is ideal for candidates who are passionate about customer service and enjoy communicating with people.

Key Responsibilities

Customer Support

• Answer incoming customer calls
• Respond to customer queries
• Provide accurate product and service information
• Resolve customer concerns professionally
• Deliver exceptional customer experiences

Problem Resolution

• Investigate customer complaints
• Escalate urgent matters when necessary
• Monitor progress of customer requests
• Keep customers updated on resolutions
• Ensure issues are resolved efficiently

Customer Retention

• Build positive customer relationships
• Improve customer satisfaction
• Support customer loyalty initiatives
• Assist with customer retention strategies

Team Collaboration

• Assist colleagues when required
• Share knowledge with team members
• Support language assistance when necessary
• Contribute to continuous improvement initiatives

Administrative Duties

• Capture customer information accurately
• Maintain records on company systems
• Follow company policies and procedures
• Meet customer service performance targets

Minimum Requirements

Essential Requirements

✅ Grade 12 (Matric)

✅ 1–3 years customer service experience

✅ Experience in a customer-facing environment

✅ Computer literacy

✅ Microsoft Office 365 proficiency

✅ Strong communication skills

Advantageous Qualifications

• Diploma in Communications
• Degree in Communications
• Customer Service Courses
• Contact Centre Training

Advantageous Experience

• Retail environment experience
• Contact centre experience
• Call centre experience

Working Hours

The role follows a 40-hour work week and may include:

• Monday to Sunday shifts
• Weekend work
• Public holiday work
• Rotational schedules

Employees will work according to planned schedules and operational requirements.

Skills and Competencies

The ideal candidate should possess:

Customer Service Skills

• Excellent customer care abilities
• Active listening skills
• Empathy and patience
• Professional communication

Technical Skills

• Microsoft Office 365
• SharePoint Online
• Data capturing
• Basic computer literacy

Personal Attributes

• Positive attitude
• Teamwork
• Reliability
• Accountability
• Problem-solving abilities
• Attention to detail
• Time management

Why Work for Shoprite?

Working at Shoprite offers:

Career Growth

Shoprite promotes internal development and career progression opportunities.

Industry Experience

Gain valuable experience with Africa’s largest retail group.

Professional Development

Access to training and development opportunities.

Diverse Workplace

Work in an inclusive environment that values diversity and teamwork.

Customer Service Experience

Develop skills that are highly valuable across multiple industries.

How to Apply

Interested candidates should submit applications through the official Shoprite Careers portal before the closing date.

Required Documents

• Updated CV
• Certified ID Copy
• Matric Certificate
• Relevant Qualifications
• Contactable References

10 Shoprite Customer Service Assistant Interview Questions and Answers

1. Tell us about yourself.

Answer: I am a customer-focused individual with experience assisting customers and resolving queries professionally.

2. Why do you want to work for Shoprite?

Answer: Shoprite is one of Africa’s leading retailers and offers excellent opportunities for career growth and development.

3. What is good customer service?

Answer: Good customer service involves listening to customers, understanding their needs, and providing effective solutions.

4. How would you handle an angry customer?

Answer: I would remain calm, listen carefully, show empathy, and work towards resolving the issue professionally.

5. Can you work under pressure?

Answer: Yes, I can prioritise tasks and remain focused during busy periods.

6. Why is teamwork important?

Answer: Teamwork improves efficiency and helps deliver better service to customers.

7. What are your strengths?

Answer: Communication, patience, problem-solving, and customer service skills.

8. How do you deal with difficult situations?

Answer: I stay calm, gather information, and focus on finding solutions.

9. What would you do if you could not solve a customer’s issue?

Answer: I would escalate the matter according to company procedures while keeping the customer informed.

10. Why should Shoprite hire you?

Answer: I am hardworking, customer-focused, reliable, and committed to delivering excellent service.

Frequently Asked Questions

Is Matric required?

Yes. Grade 12 (Matric) is an essential requirement.

Is customer service experience required?

Yes. Applicants should have 1–3 years of customer service experience.

Is this a permanent position?

No. This is a temporary fixed-term contract position.

Where is the position based?

The role is located in Brackenfell, Cape Town.

Will shift work be required?

Yes. Employees may work weekends, public holidays, and rotating shifts.

Final Thoughts

The Shoprite Customer Service Assistant (Temp) Vacancy 2026 is an excellent opportunity for candidates with customer service experience who want to work for one of Africa’s largest retail companies. If you have strong communication skills, enjoy helping customers, and want to build a career in customer support, this role could be the perfect opportunity for you.

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