Telesales Agent (Credit) – Mr Price Money
Job Details
- Company: Mr Price Money
- Position: Telesales Agent (Credit)
- Location: Durban, KwaZulu-Natal
- Employment Type: Fixed-Term Contract
- Job Type: Telesales / Credit Sales
- Experience: 1 year in a sales environment, specifically selling life insurance policies
- Education: Grade 12 / Matric
- Salary: Not specified
Job Overview
Mr Price Money is looking for a Telesales Agent (Credit) to join its team in Durban, KwaZulu-Natal, on a fixed-term contract. The role is focused on telephone-based sales, customer engagement, and providing customers with information about available products while working towards sales targets.
The successful candidate will contact prospective customers, introduce and explain available products, answer questions, and use prepared sales scripts to help persuade customers to make a purchase. The position requires someone who is confident communicating with customers over the telephone and who can consistently deliver professional, compliant, and high-quality customer interactions.
As this is a credit-related telesales role, the Telesales Agent must understand and follow relevant compliance requirements when handling customer calls and correspondence. This includes adhering to FAIS and FICA standards, as well as understanding applicable legislation and industry requirements such as the National Credit Act (NCA) and Protection of Personal Information Act (POPIA).
The role also involves accurately updating customer information, including personal, employment, and contact details, on the customer debtor system. Maintaining accurate information is important to ensure that the correct customer can be contacted and that records remain up to date.
This opportunity may suit an experienced sales professional who enjoys working towards targets, is comfortable with telephone-based selling, and has an interest or background in financial services, credit, or insurance sales.
Key Responsibilities
The Telesales Agent will be responsible for:
- Contacting prospective customers by telephone.
- Presenting information about available products and services.
- Explaining product features, pricing, and relevant information to customers.
- Using prepared sales scripts and sales talks when engaging prospective customers.
- Answering customer questions and providing accurate information.
- Persuading prospective customers to purchase suitable products.
- Working towards and achieving sales targets.
- Maintaining professional and effective customer communication.
- Ensuring all customer calls meet required service level agreements (SLAs).
- Following applicable FAIS and FICA requirements during customer interactions.
- Updating customer information accurately on the Customer Debtor System (CDS).
- Updating personal, employment, and contact details when required.
- Ensuring customer records contain accurate and relevant information.
- Maintaining compliance with applicable legislation, policies, and the company’s Code of Conduct.
- Handling customer correspondence in line with required standards.
Minimum Requirements
Applicants should have:
- Grade 12 / Matric
- At least 1 year of experience in a sales environment
- Specific experience selling life insurance policies
- Knowledge of working within a sales environment and achieving targets
- Strong communication skills
- Ability to confidently engage customers telephonically
Advantageous Knowledge and Qualifications
The following will be advantageous:
- RE5 qualification
- Knowledge of FAIS requirements
- Understanding of FSB compliance
- Knowledge of the relevant Code of Conduct
- Understanding of the National Credit Act (NCA)
- Understanding of POPI/POPIA and applicable information-protection requirements
Skills and Competencies
The ideal candidate should be:
- Confident and professional when communicating with customers.
- Persuasive and comfortable with sales conversations.
- Target-driven and motivated by achieving sales results.
- Accurate when capturing and updating customer information.
- Customer-focused and able to respond to questions effectively.
- Comfortable following structured sales scripts.
- Able to work within compliance and regulatory requirements.
- Detail-oriented when handling customer records and correspondence.
- Able to maintain consistent call quality and service standards.
What Mr Price Offers
The role includes access to several benefits and opportunities associated with the Mr Price Group, including:
- Uncapped incentives when sales targets are achieved.
- Learning and development opportunities.
- Career growth opportunities within the Mr Price Group.
- Employee merchandise discounts across participating Mr Price Group stores.
- Eligibility for the Mr Price Group share scheme after one year of permanent service, subject to the applicable scheme requirements.
How to Apply
Interested applicants should ensure they meet the Matric, sales experience, and life insurance sales requirements before applying.
This is a fixed-term contract opportunity based in Durban, KwaZulu-Natal.
Apply now if you have telesales or relevant sales experience and are comfortable working in a target-driven, customer-focused environment.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
