Truworths Call Centre Agent Jobs 2026

Call Centre Agent Jobs 2026 – Permanent Position in Cape Town

A permanent Call Centre Agent opportunity is available in Cape Town, Western Cape, for energetic and motivated individuals who enjoy working with customers and are comfortable in a fast-paced call centre environment.

The position is within the Credit Service business area and involves handling inbound and outbound calls, assisting customers with credit-related matters, conducting affordability calculations, providing important customer education and completing administrative tasks accurately.

Applicants must have Matric or an equivalent qualification, be computer literate and have strong communication and customer service skills. Previous relevant experience is advantageous but not essential.

Call Centre Agent Vacancy 2026

The successful candidate will work in an on-site Fashion Call Centre in Cape Town. The role requires employees to interact professionally with customers while following established call procedures and maintaining a high standard of service.

Because the position operates on a shift basis, applicants should be willing to work shifts and have access to reliable transport.

Job Details

About the Call Centre Agent Role

Call Centre Agents play an important role in providing customers with information and assistance over the telephone.

In this position, employees will deal with both incoming and outgoing calls and will be expected to follow prescribed call procedures. The role also involves credit service and collections-related activities, meaning that agents must communicate information clearly and professionally.

A strong customer-focused approach is essential because agents will be required to educate customers about payment benefits, relevant regulations, delivery services and the consequences of non-payment.

Accuracy is equally important. Agents will need to record customer information, update details and summarise conversations correctly within the relevant systems.

Key Responsibilities

The Call Centre Agent will be responsible for a range of customer service, credit and administrative duties.

Inbound and Outbound Calls

The successful candidate will prepare for and handle both inbound and outbound calls.

Agents should be able to communicate confidently with customers while following the required call procedures and maintaining a professional telephone manner.

Call Opening

Agents will be expected to maintain a high standard when opening calls.

This includes communicating with customers in a friendly, respectful and professional manner and ensuring that the customer receives appropriate assistance from the beginning of the interaction.

Collections Calls

The role includes handling collections-related calls.

Agents must communicate payment-related information clearly while maintaining good customer relations and treating customers respectfully and empathetically.

Credit Line Affordability Calculations

The successful candidate will be expected to maintain quality when performing credit line affordability calculations.

Accuracy and attention to detail are particularly important when dealing with financial and credit-related information.

Customer Education

A significant part of the role involves educating customers.

Agents may provide customers with information relating to:

• Benefits of making payments.
• The National Credit Act (NCA).
• Fashion Delivery Service.
• Consequences of non-payment.
• Other relevant credit service information.

The ability to explain information clearly and patiently is therefore important.

Administration

Call Centre Agents must follow administrative procedures accurately and efficiently.

Responsibilities include:

• Updating customer details.
• Recording relevant information.
• Summarising customer comments in the memo field.
• Following prescribed administrative call procedures.
• Completing administrative tasks with speed and accuracy.
• Maintaining accurate customer records.

Call Ending

Agents are also expected to maintain the required quality standards when ending calls.

The interaction should be concluded professionally while ensuring that the customer’s query or required assistance has been appropriately addressed.

Call Centre Agent Requirements

Applicants must meet the basic educational requirement for the position.

Minimum Qualification

• Matric or equivalent qualification.

Previous relevant experience is advantageous, although the vacancy does not state it as a mandatory requirement.

Candidates should also have the ability to work shifts and have access to reliable transport.

Computer Skills

Computer literacy is an essential requirement for this position.

Applicants should be comfortable using:

• Microsoft Word
• Microsoft Excel

Because the role involves updating customer information and completing administrative tasks, candidates should be able to work accurately with computer systems and digital information.

Skills and Competencies

The position requires a combination of technical, communication and interpersonal skills.

Customer Service Skills

Excellent customer relations and people skills are essential. Candidates should be able to interact with different types of customers professionally and respectfully.

Communication

Applicants should have excellent verbal and written communication skills in English.

They should be able to explain information clearly, listen carefully to customers and communicate appropriately in potentially challenging conversations.

Telephone Personality

The employer is looking for candidates who demonstrate a customer-oriented telephone personality.

The ideal candidate should be:

• Energetic.
• Friendly.
• Respectful.
• Empathetic.
• Customer-focused.
• Professional.

Accuracy and Attention to Detail

The role involves customer records, affordability calculations and administrative procedures. Candidates must therefore be able to work accurately and pay close attention to details.

Problem Solving

Agents should be able to understand customer issues and identify appropriate solutions while following company procedures.

Focus and Concentration

The position requires an ability to maintain focus and concentration, particularly when handling calls, processing information and completing administrative duties.

Working Under Pressure

The Fashion Call Centre is described as a dynamic environment. Candidates should therefore be comfortable working independently and maintaining performance in a fast-paced workplace.

Personal Qualities

The successful candidate should demonstrate:

• Proactive behaviour.
• Self-motivation.
• Flexibility.
• Reliability.
• Professionalism.
• Strong interpersonal skills.
• Good listening ability.
• Empathy.
• Attention to detail.
• Ability to work independently.
• Ability to remain focused during busy periods.

These qualities can help an employee provide consistent customer service while meeting the operational requirements of the call centre.

Who Should Apply?

This vacancy may suit job seekers who have completed Matric and are interested in building a career in:

• Call centres.
• Customer service.
• Credit services.
• Collections.
• Retail.
• Financial services.
• Contact centre operations.

Candidates who enjoy communicating with people and solving customer problems may find the role particularly suitable.

Previous call centre or customer service experience is an advantage, but the vacancy indicates that previous relevant experience is only advantageous rather than a minimum requirement.

Working Environment

This is an on-site permanent position based in Cape Town.

Applicants must be prepared to work shifts. Reliable transport is also important because of the shift-based nature of the role.

Candidates should consider their availability and transport arrangements before applying.

How to Prepare Your Application

Before applying, ensure that your CV is up to date and clearly highlights your relevant skills and experience.

If you have previous experience in customer service, call centres, collections, retail or credit services, make sure this is clearly reflected on your CV.

You can also highlight experience with:

• Microsoft Word.
• Microsoft Excel.
• Customer communication.
• Telephone-based customer service.
• Administrative tasks.
• Handling customer queries.
• Problem solving.
• Working with customer information.

How to Apply for the Call Centre Agent Position

Interested candidates should apply through the official recruitment process associated with the vacancy.

When applying, use the following information to identify the correct position:

Job Title: Call Centre Agent
Reference Number: TRU260402-2
Business Area: Credit Service
Location: Cape Town, Western Cape
Employment Type: Permanent

Ensure that your application is complete and submitted before the closing date.

Closing Date

The closing date for the Call Centre Agent vacancy is:

8 October 2026

Applicants are encouraged to submit their applications before the deadline. Late applications may not be considered.

Final Thoughts

The Call Centre Agent vacancy in Cape Town offers a permanent employment opportunity for candidates with Matric who have strong customer service, communication and computer skills.

The position combines telephone-based customer service with credit services, collections, customer education and administration. Candidates should be comfortable working in a fast-paced environment, able to work shifts and have reliable transport.

If you are energetic, self-motivated, customer-focused and able to communicate professionally with customers, this opportunity may be worth considering. Make sure your application highlights your communication, computer literacy, customer service and problem-solving abilities before applying by 8 October 2026.

Skhumbuzo Shandu

Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.