Bidvest Insurance Learnership Programme 2026 – Apply in Durban
Bidvest Insurance is offering a Learnership Programme for individuals interested in gaining experience in the insurance and financial services environment.
The opportunity is based in Durban and focuses on claims administration and customer service. Successful candidates will be responsible for gathering information required to accurately assess Value Added Product claims, while also assisting policyholders with claims and policy-related queries.
Bidvest Insurance forms part of the larger Bidvest Group and operates within its Financial Services division. The company provides value-added insurance products through its Direct Channel and Affinity Channel.
Bidvest Insurance Learnership Details
Company: Bidvest Insurance
Programme: Learnership Programme
Location: Durban, KwaZulu-Natal
Field: Insurance / Claims Administration
Qualification Required: Matric
Computer Literacy: Essential
Application Method: Email CV
Application Email: jobs@bidvestinsurance.co.za
The advert does not specify a closing date or stipend amount, so applicants should not assume a particular salary or allowance.
Position Overview
The position involves gathering information, either telephonically or by email, that is required for the accurate assessment of Value Added Product claims.
The role combines customer service, claims administration, communication and general administrative responsibilities.
Key Responsibilities
Successful candidates will assist with a range of claims and customer-service activities.
Customer Service
The responsibilities include providing policyholders with professional service and a positive customer experience when dealing with queries relating to claims and policy benefits.
The successful candidate will also be responsible for:
- Capturing claims correctly and accurately.
- Confirming that claim information is correct and valid.
- Checking policy status and confirming that premiums are current and up to date.
- Obtaining and attaching required supporting documentation to the claims administration system.
- Managing queries raised by policyholders, suppliers and internal stakeholders.
- Processing refunds to clients, dealers or finance houses when required.
- Processing payments to clients and suppliers when required.
- Communicating with clients regarding claim outcomes and requirements for future claims.
- Ensuring that customer interactions and developments are properly documented.
- Resolving queries requiring intervention or correction within the required timeframe.
- Updating policy information when details change.
- Managing telephonic queries professionally and efficiently.
- Applying the principles of Treating Customers Fairly (TCF) during customer interactions.
Requirements
The advert lists the following requirements:
- Matric
- Computer literacy is essential
- General administrative experience
- Customer service experience
- Excellent communication skills
- Strong interpersonal skills
Applicants should ensure that their CV clearly reflects their education, relevant experience and skills.
Who Should Apply?
This opportunity may be suitable for candidates who are interested in developing experience in:
- Insurance
- Claims administration
- Customer service
- Financial services
- Administration
Candidates should be comfortable communicating with customers and handling administrative information accurately.
Because the position involves telephonic and email communication, good communication and interpersonal skills are important.
Employment Equity
The advert states that preference will be given to PDI candidates in line with the company’s Employment Equity requirements.
How to Apply for the Bidvest Insurance Learnership
Interested candidates should submit their CV to:
Email: jobs@bidvestinsurance.co.za
Applicants should make sure their CV contains accurate contact details and clearly presents their qualifications and relevant experience.
The advert does not provide an online application link. Candidates should therefore use the email address provided in the official advert.
Important Information
Bidvest Insurance is an authorised Financial Services Provider with FSP number 46395.
Applicants should note that the advert does not state a closing date. Candidates are therefore encouraged to apply as soon as possible rather than waiting for a deadline.
The company also states that applicants who do not hear from Bidvest Insurance within two weeks from the date of application should consider their application unsuccessful.
Employment Hub SA does not charge applicants to apply for vacancies. Applicants should be cautious of anyone requesting payment in exchange for recruitment or placement.
Meeting the requirements does not guarantee selection. Final selection is subject to the employer’s recruitment process.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
