OUTsurance OSS Hastings Learnership 2026 | 18-Month Learnership with R9,000 Monthly Stipend
OUTsurance is inviting unemployed South African youth to apply for the OSS Hastings Learnership Programme 2026. This 18-month learnership offers participants the opportunity to gain valuable workplace experience while studying towards a nationally recognised qualification in the insurance industry.
Successful learners will receive a monthly stipend of R9,000 and obtain practical experience in a professional call centre environment while completing an NQF Level 5 qualification.
If you are looking to build a career in customer service, insurance, or contact centre operations, this learnership provides an excellent opportunity to gain both theoretical knowledge and practical work experience.
About OUTsurance
OUTsurance is one of South Africa’s leading insurance companies, providing innovative short-term and life insurance products to millions of customers. The company is known for investing in employee development through graduate programmes, internships, bursaries, and learnerships that help young South Africans build successful careers.
The OSS Hastings Learnership is designed to develop future insurance professionals by combining structured classroom learning with practical workplace experience.
Learnership Details
Programme: OSS Hastings Learnership
Company: OUTsurance
Duration: 18 Months
Location: Centurion, Gauteng
Monthly Stipend: R9,000
Qualification: National Certificate (NQF Level 5)
About the Learnership
The learnership provides participants with practical exposure to a professional customer service and call centre environment while studying towards a nationally recognised qualification.
Learners will receive ongoing coaching, mentoring, and workplace training while developing the knowledge and skills required to succeed in the insurance industry.
What You Will Learn
During the programme, learners will gain experience in:
- Customer service
- Call centre operations
- Insurance processes
- Client communication
- Problem-solving
- Complaint resolution
- Data capturing
- Computer systems
- Professional workplace behaviour
- Business communication
Key Responsibilities
Successful learners may be required to:
- Handle customer enquiries
- Provide excellent customer service
- Update customer information
- Capture data accurately
- Resolve customer queries
- Follow company procedures
- Meet quality standards
- Participate in workplace training
- Complete learning assessments
- Work effectively within a team
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 (Matric)
- Good communication skills
- Computer literacy
- Strong interpersonal skills
- Willingness to learn
- Ability to work in a customer service environment
Previous work experience is not required, making this programme suitable for unemployed youth starting their careers.
Skills and Competencies
The ideal candidate should possess:
Customer Service Skills
- Communication
- Active listening
- Professional telephone etiquette
- Customer care
- Problem-solving
Workplace Skills
- Teamwork
- Computer literacy
- Time management
- Attention to detail
- Organisation
Personal Qualities
- Positive attitude
- Reliability
- Professionalism
- Integrity
- Willingness to learn
Why Apply?
This learnership offers several benefits, including:
- Monthly stipend of R9,000
- 18 months of practical work experience
- Nationally recognised qualification
- Workplace coaching and mentorship
- Insurance industry experience
- Improved employability
- Professional career development
Career Opportunities After Completion
Experience gained through this programme may lead to careers such as:
- Customer Service Consultant
- Contact Centre Agent
- Claims Consultant
- Client Services Consultant
- Insurance Administrator
- Sales Consultant
- Insurance Advisor
Many learners continue building careers within the insurance and financial services industries after completing similar programmes.
How to Apply
Interested applicants should submit their applications through the official OUTsurance online recruitment portal before the closing date.
Documents Commonly Required
Prepare the following:
- Updated CV
- Certified South African ID
- Certified Matric Certificate
- Contactable references
Ensure your contact information is accurate before submitting your application.
10 Learnership Interview Questions and Answers
1. Tell us about yourself.
Answer: I am a motivated individual who is eager to learn, develop new skills, and build a successful career.
2. Why do you want to join OUTsurance?
Answer: OUTsurance is a respected company that offers excellent learning opportunities and professional development.
3. Why do you want this learnership?
Answer: I want to gain practical experience while studying towards a recognised qualification.
4. Can you communicate well with customers?
Answer: Yes. I enjoy helping people and communicating professionally.
5. Why should we choose you?
Answer: I am hardworking, eager to learn, and committed to completing the programme successfully.
6. Can you work under pressure?
Answer: Yes. I stay organised and focused while managing my responsibilities.
7. Can you work in a team?
Answer: Yes. I work well with others and enjoy collaborating to achieve common goals.
8. What are your strengths?
Answer: Communication, teamwork, reliability, and willingness to learn.
9. Why is customer service important?
Answer: Good customer service builds trust and helps create positive relationships with customers.
10. Where do you see yourself in five years?
Answer: I hope to have completed my qualification and built a successful career within the insurance industry.
Frequently Asked Questions
How long is the learnership?
The programme runs for 18 months.
How much is the monthly stipend?
Successful learners receive R9,000 per month.
Where is the learnership based?
The programme is based in Centurion, Gauteng.
Is previous work experience required?
No. The learnership is suitable for unemployed youth and previous work experience is generally not required.
What qualification will learners receive?
Learners work towards a National Certificate (NQF Level 5) while completing the programme.
Final Thoughts
The OUTsurance OSS Hastings Learnership 2026 is an excellent opportunity for unemployed South African youth to gain valuable workplace experience while earning a R9,000 monthly stipend. Through structured training, mentorship, and a nationally recognised qualification, participants will build the skills needed for long-term careers in customer service and the insurance industry.
If you meet the minimum requirements, apply before applications close and take the first step towards a rewarding professional career.
Skhumbuzo Shandu is the founder of Careers With Shandu, a platform dedicated to helping South Africans access job opportunities, learnerships, and career development resources.
He focuses on sharing clear, practical, and up-to-date information to help matriculants, graduates, and job seekers navigate applications and build their careers.
Through his work, he aims to make opportunities easier to understand and accessible to everyone, especially young people entering the workforce.
